Discover Gcu — Gcu Hotel Travel & Events Associate

**Position Summary/Purpose:** The GCU Hotel, Travel & Event Scheduling Associate will assist with GCU Hotel front desk arrivals/departures, booking Discover GCU visitor travel and monitoring flights to ensure an exceptional experience for all Discover GCU visitors **Primary Responsibilities/Accountabilities/Essential Functions:** **ESSENTIAL DUTIES and RESPONSIBILITIES:**  Include, but are not limited to, the following: * Must be available to work the hotel front desk overnight shifts from 11pm – 7am occasionally * Assists with booking Discover GCU guest arrival and departure flights, ensuring appropriate flight times based on Discover GCU event parameters * Assist with monitoring flights for changes that could affect the visitor itinerary * Greets hotel guests, responds effectively to guest concerns and requests. Follows up to ensure guest satisfaction * Manage room inventory and determine rooms for incoming guests * Manage check in/out procedures * Assist guests with dining and activity recommendations * Coordinate shuttle service for guests with attendance luggage * Assist guests with general inquiries * Provide as needed support to GCU Hotel departments and teammates to ensure an exceptional stay experience **Equipment Used:** * None **Qualifications:** * _Local students available to work during breaks strongly preferred._ * A minimum of one year experience in customer service or hospitality industry. * Always provides a professional image through appearance and dress. * Able to work well independently with little supervision. * Promote positive relationships in communication and cooperation with all coworkers and guests. * Strong attention to detail to ensure room cleanliness standards are met. * Ability to learn and follow all safety, emergency and accident prevention procedures. * Must be fluent in English, ability to read and write. * Must be able to have flexible schedule, which includes nights, weekends and holidays if needed. **Experience/Education:** Grand Canyon University is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment: * Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program. * Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student. * Maintain good financial and academic (SAP) standing with the University. _You may be subject to termination if you fall below the minimum requirements._ **Pay Rate**: Minimum Wage Anticipated End Date: June 30, 2027