Dispatch Manager

Line of Business: Service & Support **About Us** Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. **Position Overview** As a Ready-Mix Concrete Dispatch Manager, you will lead the dispatch function for Heidelberg Materials' New York ready-mix operations, driving safe, efficient, and customer-focused delivery performance while providing strategic leadership, workforce planning, and operational oversight across the business. **What You'll Be Doing** * Lead daily dispatch, scheduling, and logistics activities supporting ready-mix operations across New York State. * Manage and develop a team of dispatch, scheduling, and customer service professionals while fostering a culture of accountability, teamwork, and customer focus. * Optimize driver scheduling, fleet utilization, and resource planning to improve operational efficiency and service reliability. * Monitor performance metrics and identify opportunities to improve productivity, customer service, workforce planning, and operational effectiveness. * Partner with plant operations, sales, customer service, and transportation teams to proactively support business needs and resolve operational challenges. **What We Are Looking For** * Experience leading dispatch, logistics, transportation, fleet, or operational teams in a fast-paced environment. * Strong analytical, organizational, and decision-making skills with the ability to balance competing priorities and solve complex operational challenges. * Proven ability to manage staffing, scheduling, and resource allocation while maintaining high levels of customer service. * Experience within ready-mix concrete, aggregates, asphalt, construction materials, or a related industrial logistics environment is strongly preferred. * Proficiency with dispatch, transportation, scheduling, or other operational management systems. **Work Environment** * 100% On-site role requiring hands-on involvement with dispatch operations and team leadership. * Primarily office-based position located in Pavilion, NY, supporting ready-mix operations throughout New York State. * Fast-paced operational environment requiring frequent communication with drivers, customers, plant personnel, and business leaders. * Regular daytime schedule with flexibility to support operational needs and occasional off-hours or weekend activities. **What We Offer** * Competitive base salary ($86,850 - $108,500) and participation in our annual incentive plan. * 401(k) retirement savings plan with an automatic company contribution as well as matching contributions. * Highly competitive benefits programs, including: * Medical, Dental, and Vision along with Prescription Drug Benefits * Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) * AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance * Paid Bonding Leave, 15 days of Paid Vacation, 56 hours of Paid Sick Leave and 10 Paid Holidays Equal Opportunity Employer - Minority / Female / Veteran / Disabled