Dispatch Operator Evening

**Primary City/State:** Various Locations – Phoenix, AZ **Category:** Administrative Support **Shift:** Evening **Department:** Central Communications Varied Hours/Varied Days **Great care starts with great people. (Like you.)** At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area. **Responsibilities:** JOB SUMMARY This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call. ESSENTIAL FUNCTIONS * Keeps customer service as first priority in all interactions * Answers and responds to internal, external and security dispatch call traffic * Interacts with multiple software platforms to problem solve and serve callers needs * Provides numbers, resources and/or information to callers of all types * Completes documentation for all calls and service lines supported * Alert and activates resources to emergency codes, security issues including staff and patient needs * Covers the Customer Navigation Center’s phones after hours, nights, weekends and holidays * Activates mass notification calls, paging on-call resources and locates other as needed assets * Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc. * Maintains documentation for security tasks, deploys them to calls and tracks their movement * Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters) * Assists in training and precepting new staff * Helps maintain department resources, service books, downtime resources and flip charts EDUCATION * High School Diploma or GED **Required** * Associates Preferred EXPERIENCE * Call answering and radio dispatching experience Preferred * Hospital operator and/or security dispatching experience Preferred LICENSE AND CERTIFICATIONS We're all in for your career.