Dispatcher

**Come help build the future, where our work makes the world work!** **Dispatcher** **Millhaven Terminal** **SUMMARY** Reporting into the **Logistics Supervisor,** the **Dispatcher** is responsible for supporting and driving  **successful delivery of product orders to customers.**  This role plays a critical part in the **Logistics**  team, and works closely with **Terminal and Plant Operations, Sales, and Operational Finance and Accounting**. This is a 24/7 operation with just-in-time deliveries to customers.  The role requires night and weekend coverage and the ability to operate in a fast paced environment.  You will be responsible for receiving orders and scheduling delivery logistics, ensuring customer requirements such as providing required documentation are satisfied, communication with key stakeholders, and making changes to the schedule when required in order to ensure on-time delivery to customers.   **PRIMARY SCOPE OF ROLE** **Dispatch Responsibilities** * _Receive and schedule customer orders (product, hauler/driver, loading time, delivery time/location) and ensure that additional customer requirements, such as required documentation, are provided_ * _Identify and resolve delivery issues that may arise to help ensure on-time delivery to customers_ * _Provide night and weekend dispatch coverage as required_ * _Assist with scale house and ticketing activities_ * _Maintain customer and order related data in order/logistics computer software_ _activities_ **Coordination and Collaboration** * _Act as central contact between Logistics, Haulers, Drivers, Operations, Sales, and Operational Finance/Accounting_    * _Communicate emerging issues and work with stakeholders to resolve delivery issues to help ensure on-time delivery to customers_    **Business Improvement** * _Provide insights into hands-on and practical improvements that are possible to improve the order and customer delivery logistics process_    * _Assist with maintaining, supporting, and configuring software programs that support the logistics process_   * _Ensure adherence to policies, procedures, and standards related to customer orders and deliveries_ **Customer Service and Administration** * _Assist with Customer Service and Administration duties including data entry and reporting_  **POSITION REQUIREMENTS** * Experience in **dispatch, scale-house, and/or related customer service**    * Experience in **construction materials ordering and delivery** * Ability to rapidly and effectively coordinate just-in-time deliveries to customers in a fast paced and fluid environment   * Proven experience with **scale house and ticketing operations** * Ability to effectively both verbally and in writing with stakeholders * Computer literacy and basic math skills * Available to work nights and weekends **WHAT WE OFFER** * Expected Base Salary:  $27-$31/hr * Comprehensive group benefits program. * Retirement savings program. * Career growth and advancement opportunities. **Disclaimers** **Artificial Intelligence (AI) Disclosure:** We may use AI-enabled tools to support certain aspects of our recruitment process, including application screening and recruitment administration. AI-generated insights or recommendations are used to assist our hiring teams and are not the sole basis for employment decisions. All hiring decisions are reviewed and made by human decision-makers. **Vacancy Status:** This posting is for an existing job vacancy. _GIP does not accept unsolicited resumes from external recruiters or agencies. We only work with approved partners directly engaged by our Human Resources team for specific searches. Unsolicited submissions will not be eligible for placement fees._ _We thank you for your interest. Only those selected for an interview will be contacted._ _Green Infrastructure Partners Inc. “GIP”, is an equal opportunity employer and encourages women, Indigenous peoples, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives._ _We believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GIP will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._