Dispatcher Csr

### Position Summary We are seeking a reliable and customer-focused **Dispatcher / Customer Service Representative** to support service operations for plumbing and HVAC clients. This role plays a key part in coordinating technicians, managing customer communication, and ensuring efficient scheduling through **ServiceTitan**. The ideal candidate has experience in dispatching or service coordination, understands trade workflows, and is comfortable working extended shifts in a fast-paced service environment. ### Key Responsibilities ### Dispatch & Scheduling * Schedule and dispatch technicians for service calls using **ServiceTitan** * Monitor technician schedules, job status, and daily routing * Adjust schedules in real time based on call volume, emergencies, and availability * Ensure efficient utilization of technicians and timely service delivery ### Customer Service & Communication * Answer inbound calls and assist customers with scheduling and inquiries * Provide appointment confirmations, updates, and follow-ups * Communicate clearly with customers regarding service windows and expectations * Maintain a professional and friendly tone in all customer interactions ### Operations Support * Enter and update job information accurately in ServiceTitan * Track job statuses and ensure proper documentation is completed * Coordinate with field technicians, supervisors, and service managers * Assist with call tracking, notes, and service records ### Qualifications ### Required Experience * Prior experience as a **Dispatcher or CSR** in a service-based environment * Hands-on experience with **ServiceTitan** (highly preferred) * Availability to work **four 10-hour shifts, Saturday through Tuesday** ### Preferred Experience * Background or working knowledge in the **plumbing and/or HVAC industry** * Experience supporting field service teams or trade-based operations ### Requirements ### This is a full time role ### Up to $6/hr ### 100% Remote Originally posted on [Himalayas](https://himalayas.app)