Doorman

REQ12057 Doorman (Open) **POSITION SUMMARY:** The Doorman is responsible for delivering a quality customer service experience and enhancing guest satisfaction by acknowledging, welcoming, bids farewell, and greets with a smile all guests and visitors of the Hotel. **PRIMARY RESPONSIBILITIES:** * Provides prompt, efficient, and professional customer service to guests of City of Dreams Mediterranean by ensuring all guests are addressed in a polite and courteous manner as they enter and exit the hotel by maintaining all set standards * Posts in designated lobby position to ensure readiness to assist the guests * Assists with guest luggage, open/closing of car / hotel doors, and valet parking upon arrival and departure * Handles guest requests / inquiries in a professional and helpful manner * Ensures smooth arrival and welcomes all guests with a smile * Ensures that all guest’s luggage is retrieved from vehicle in a timely and efficient manner and transferred to the Bell Desk for appropriate labelling, ensuring seamless delivery to the guestroom * Directs traffic at the porte-cochere and assists with valet parking when appropriate * Maintains product knowledge of events and facilities of City of Dreams Mediterranean, including gaming, spa, recreation, food & beverage and entertainment, ensuring guests receive accurate, timely information and advice * Builds relationships with guests to gain loyalty by promoting positive guest relations and guest preferences * Maintains the City of Dreams Mediterranean driveway, ensuring that a safe and orderly environment is always maintained * Attends scheduled employee training and periodic reviews on generic hotel and departmental specific responsibilities * Adheres to all Company policies and procedures * Ensures work area is always clean and neat including the proper maintenance of all equipment needed to perform daily tasks, reporting of malfunctioning or maintenance deficiencies to appropriate area * Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues. * Performs other reasonable job duties as assigned by supervisors from time to time **KEY PERFORMANCE INDICATORS:** * Excellent knowledge of all products and services offered by City of Dreams Mediterranean * Continuous progress of Technical Skills * Positive Customer Feedback **QUALIFICATIONS:** **Experience** * Minimum 1 year of experience as a Doorman/ Door Attendant or similar in the Hotel Industry    **Education** * High school diploma or equivalent professional training **Skills / Competencies** * Excellent interpersonal and customer service skills * Professional written communication skills * Excellent command of Greek and English **PERSONAL COMPETENCIES:** * Achieves agreed objectives and accepts accountability for results * Displays a high commitment to delivering results * Leads others to achieve business objectives * Communicates effectively * Displays the highest level of integrity * Ability to maintain discretion * Self-motivated * Approachable