Duty Manager Metropolitan Hotel Mackay

**Join the Leadership Team at One of Mackay's Favourite Venues** The Metropolitan Hotel is a well-loved hospitality destination in Mackay and part of the Australian Venue Co. network. We're on the lookout for a reliable, hands-on Duty Manager to join our leadership team and help drive great guest experiences across the venue. This is a fantastic opportunity for a hospitality leader who enjoys variety, thrives on the floor, and wants to build a long-term career with a growing venue group. **What's on Offer** * Competitive salary package * Career progression opportunities across Australian Venue Co. venues * Staff discounts across food and beverage * Supportive, energetic team culture * Ongoing training and leadership development **Key Responsibilities** * Oversee day-to-day floor operations * Lead, support and motivate the team during your shift * Ensure high standards of guest service, presentation and compliance * Manage guest feedback and resolve issues professionally * Support cash handling, reporting and venue security procedures * Ensure RSA and other compliance obligations are met at all times * Work closely with the Venue Manager and broader leadership team **What We're Looking For** * Previous experience in a Duty Manager or supervisory hospitality role * Current RSA * Strong leadership and communication skills * Ability to stay calm and solutions-focused during busy periods * **Flexibility to work a rotating roster including weekends and nights** * A proactive, hands-on approach and genuine passion for hospitality If you're ready for your next step in hospitality leadership, we'd love to hear from you. **Apply now and join the team at the Metropolitan Hotel, Mackay.**