E-Commerce Key Account Executive Dermatological Skincare

高德美（瑞士证券交易所：股票代码为"GALD") 致力于成为专注皮肤学领域的全球领导者，业务遍及约90个国家和地区。我们提供创新、以科学为基础的优质旗舰品牌和服务组合，横跨注射美学、日常护肤和皮肤治疗这三个快速增长的皮肤学细分市场。自1981年成立以来，我们一直热忱专注于人体最大的器官——皮肤，与专业医务工作者合作，以卓越成果满足求美者、消费者和患者的个性化需求。肌肤塑造了我们的人生故事，由此，我们致力于不断推进“每一个进步 为每一寸肌肤”。更多信息请访问：[www.galderma.com](https://www.galderma.com) 我们欢迎专注于成果、乐于学习并能带来积极能量的同事加入我们。他们需要将主动性，团队合作和协作精神完美结合。最重要的是，他们必须为我们每天服务的消费者、患者和医疗行业人士做有意义的事情而充满热情。我们致力于赋能每位员工，促进他们的个人成长，同时确保当前和未来的业务需求得到满足。在高德美，我们拥抱多样性，尊重每一位员工的尊严、隐私和个人权利。我们坚信，致力于成为世界领先的专业皮肤学公司是我们共同的雄心抱负。加入我们，您将有机会获得具有挑战性的工作经历的绝佳机会，并创造无与伦比的直接影响。 **Core Mission** * To support the E-Commerce Key Account Manager in executing Douyin social commerce operations, with primary focus on (1) brand self-livestreaming execution and optimization, (2) short video content planning and production coordination, and (3) Douyin store daily operations management, in order to drive channel growth and achieve business KPIs. **Work Environment & Key Data** * Location: Shanghai * Reporting: E- Commerce Key Account Manager * Contacts: Internal: * Brand Marketing, Digital Marketing * Trade Marketing * Finance * Supply Chain * Legal External: * Douyin platform teams * MCNs Top KOLs and their team * DP partners (store ops, live ops), distributors * 3rd-party service vendors **Duties and Responsibilities** * Execute brand self-livestreaming operations: manage livestream scheduling, script preparation, product selection, pricing/promo setup, host coordination, and on-air execution. *  Monitor and optimize self-livestream performance in real time: adjust traffic strategies, product sequencing, and promotional mechanics to maximize conversion and ROI. * Plan and coordinate short video content production: develop content calendar, brief creative teams/agencies, manage filming and editing workflow, and ensure timely publication aligned with brand and campaign objectives. * Analyze short video performance data (views, engagement, traffic conversion) and continuously optimize content strategy to drive organic traffic growth. * Manage day-to-day Douyin store operations with DP partners: product listing, merchandising updates, page optimization, customer service oversight, and compliance checks. * Track and report channel performance KPIs (GMV, traffic, conversion, repurchase); prepare regular data analysis reports and provide actionable insights to the team. * Collaborate with Brand/Digital Marketing teams on campaign execution for big promos (e.g., 618, Double 11) and new product launches on Douyin. * Track and manage operational budgets (traffic investment, production/studio costs, TP service fees); ensure timely payment processing and cost efficiency. * Conduct competitive analysis and monitor Douyin platform trends, algorithm updates, and best practices; provide insights and recommendations to support channel strategy. Profile **Requirements** _Profile and Technical Skills_ : Education/Training : * Bachelor degree in Business, digital or e-commerce degree preferred Work Experience : * 1-3 years of experience in e-commerce operations, preferably on Douyin or other social commerce / livestreaming platforms. * Hands-on experience in brand self-livestreaming operations and short video content management is preferred. * Experience in skincare, personal care or FMCG industry is a plus. Required pre-requisites skills/experience for this position : * Familiar with Douyin commerce ecosystem: self-livestream operations, short video content strategy, traffic mechanics (incl. paid traffic basics), and platform promotion tools. * Strong data analysis skills; proficient in Excel and common e-commerce/content analytics tools (e.g., Douyin Compass/Juliang Qianchuan). * Good communication and coordination skills; able to work effectively with internal teams and external partners (DP, content agencies). * Detail-oriented with strong execution capability; able to manage multiple tasks in a fast-paced environment. * Proficient in Mandarin; English communication skills preferred. _Behavioral skills_ * Execution & Ownership: Proactive, self-driven, and accountable for delivering results with high quality and on time. * Teamwork & Collaboration: Ability to work in cross-functional team settings and coordinate smoothly with multiple stakeholders. * Learning Agility: Enthusiastic about social commerce trends, content creation best practices, and emerging platform features; quick to learn and adapt. * Resilience: Comfortable working under pressure in a fast-changing, high-growth environment.