E-Invoicing Global Process Lead

**Job Description:** **E-Invoicing Operations** * Lead the end-to-end e-invoicing process across multiple countries, customers, and platforms. * Ensure timely, accurate, and compliant invoice generation and transmission. * Monitor invoice delivery performance and resolve failed or rejected invoices. * Oversee e-invoice validation, submission, and acknowledgment processes. * Manage compliance with local tax, legal, and e-invoicing regulations. **Customer Onboarding & Relationship Management** * Lead customer onboarding and implementation of e-invoicing requirements. * Collaborate with E-invoicing project team to establish e-invoicing connectivity and testing. * Act as escalation point for key customer invoicing issues. * Partner with EDI Technical team and customer service teams to support successful customer integrations. **Leadership & Governance** * Provide guidance and support to billing and e-invoicing team members. * Establish operational controls and governance to ensure billing accuracy and compliance. * Drive standardization and adherence to global billing policies and procedures. * Support audits and compliance reviews. **Process Improvement & Digital Transformation** * Identify and implement automation opportunities within billing and e-invoicing processes. * Lead continuous improvement initiatives to reduce invoice failures, processing times, and manual interventions. * Collaborate with IT, ERP, and third-party providers to enhance system capabilities. * Support implementation of new e-invoicing regulations, platforms, and technologies. **Reporting & Performance Management** * Monitor and report key operational metrics and KPIs. * Analyze invoice rejection trends and develop corrective action plans. * Provide regular updates to management on billing performance and compliance status. * Track customer adoption and e-invoicing effectiveness. **Job Specifications/Qualifications** **1\. Education & Professional Qualification** * Bachelor's Degree in Finance, Accounting, Business Administration, Supply Chain, or related discipline. * Significant experience in Billing, Order-to-Cash, Accounts Receivable, E-Invoicing, or EDI operations. * Experience leading customer onboarding and process improvement initiatives. * Strong understanding of Order-to-Cash processes and customer electronic transaction requirements. * Excellent stakeholder management, communication, and problem-solving skills. * Experience working with multinational customers and cross-functional teams. **2\. Knowledge/Experience** * Strong knowledge of end-to-end Order-to-Cash (O2C) processes, including order management, billing, EDI, e-invoicing, cash application, and dispute management. * Proven experience in billing operations, e-invoicing, and EDI transaction management within a multinational and shared services environment. * Good understanding of electronic invoicing regulations, tax compliance requirements, and digital reporting mandates across multiple countries. * Experience managing customer onboarding for E-Invoicing and EDI, including coordination of testing, go-live activities, and post-implementation support. * Knowledge of EDI business processes and transaction flows impacting order processing, invoicing and payment activities. * Strong understanding of ERP systems, preferably SAP, and their integration with billing, e-invoicing, and customer transaction processes. * Demonstrated experience in managing complex customer relationships and acting as the primary escalation point for billing and electronic transaction issues. * Proven ability to analyze operational performance, identify process gaps, and implement sustainable improvements. * Experience leading cross-functional projects and collaborating with the Projects team, Customer Service, Finance, Tax, Master Data, and IT teams. * Strong analytical, problem-solving, and stakeholder management skills. * Experience defining and monitoring KPIs, SLAs, and operational controls to drive service excellence and compliance. * Knowledge of continuous improvement methodologies and process standardization practices. **What can you expect from us?** * Contract of employment. * Car or car allowance. * Attractive financial conditions with Business Bonus and Christmas Bonus. * We will also look after your safety and well-being by offering you rich benefits package including life insurance, private medical care, Employee Assistance Program fully covered by Mars, MultiBenefit Program. * Subsidized meals. * Extra savings scheme to support You in long perspective. * Support in career building through personalized development plan. * On-line & On-site shop with attractive discounts on our products that Your family and friend are going to love. * Possibility to participate in volunteering initiatives during working hours. * A modern and pet friendly office in the Warsaw City Centre. **Apply now and upload your profile in English.** #TBdigital