Eft Processor 2

IN0534 Fishers, OH0523 Independence Bus Office, OH0701 Columbus Business Center, PA0186 Mount Joy, PA0220 Erie - 8th & State, PA0258 Bellevue, PA0445 Williamsport, PA0736 Administration Center **Job Description** **Overview** The EFT Processor II will be responsible for processing EFT Cardholder Disputes, assisting Contact Center and branches through e-mail and phone, respond to FISERV requests, process EFT disputes, assisting with travel queues when needed. **Essential Functions** * Process incoming cardholder disputes while strictly adhering to all bank policies and procedures * Processing provisional and final credits to customer’s account with disputed items when applicable * Ensure timely response to FISERV’s request * Investigate and escalate suspicious or fraudulent claims in accordance with policies * Process EFT disputes * Ensure compliance with all established Federal Regulations for Regulation E and NACHA * Perform all operational support duties within the EFT Department * Respond to customer or business partner inquiries with exemplary customer service in the established timeframe * Participate in job specific training * Serve as subject matter expert for all Dispute related transactions * Maintain department procedures * Be efficient in additional assigned duties FICO, travel work queues, auto generated letters, and monitoring faxes. * Determining dispute decisions for approval/denial according to Regulation * Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment **Qualifications** * Associate's Degree Business Administration/Finance preferred Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.