End User Technology Analyst

### **Empowering Africa’s tomorrow, together…one story at a time.** With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. [My Career Development Portal](https://absahr.service-now.com/careerdevelopmentportal): **Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.** **Job Summary** Reporting to the Infrastructure Specialist, this role will have the core accountability for the oversight and convergence of all operations that are involved in the Data Centre & Networks, Desktop, Laptops and Print Services division. The job holder will be a member of the IT Infrastructure Team responsible for Support and management of the IT infrastructure across the country **Job Description** **Accountability:  End User Technology, Networks , Infrastructure and Data Centre Management:- (60%)** **Outputs:** **Ensure Absa Group IT standards and procedures are in place and adhered to:** * Support and manage the End User and network infrastructure  * Management of all aspects of problem definition through to resolution, supplier liaison, development of escalation procedures and monitoring adherence to them. * Formulate succession management plans, and the associated training requirements, to sustain future development and growth of staff, and to ensure effective IT support in line with new technologies. * To carry out system administration, performance tuning and capacity planning, in particular to continually assess the installation to ensure it is appropriate for current and planned developments making recommendations for change. * Evaluate equipment requirements and proposals for supply, implementation and development of new or existing services and systems. * Keep updated with the latest trends in IT and IS development. * Provide complete support to  IT Service and Support analysts, involving expert input into resolution of complex problems, installation , operation and management of  servers and clients. * Act as an escalation point for the business in the absence of the Manager. * Install, test and audit hardware and software systems and configure the computers to ensure effective and secure systems.  * Develop plans to ensure effective scheduling of IT Change ensuring the completion of  IT projects within expected time and cost frames. * Ensure that projects are executed according to projects scope and that project deliverables are met by liaising effectively with Project Managers and the business. * Provide and maintain detailed backup and recovery procedures by ensuring that daily and monthly backups on supported servers are performed. * Ensure SLA’s are followed and met, through the monitoring and reporting of targets, and the undertaking of corrective action where necessary. * Ensure all current IT systems are operating effectively. * Ensure that documentation of server configurations, local area networks and any changes to the configuration/network design is carried out. * Ensure the highest level of system availability and performance is achieved through measurement and proactive initiatives. * Regular monitoring of all outstanding faults and liaison with the services providers regarding the faults and provide reports on a regular basis on network and bandwidth utilisation. * Participate in localisation and review of standards and policies **Accountability: Risk and Control: - (30%)** **Outputs:** *  Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards * Engage with Branch Managers, Team Leaders etc to ensure effective use of data, systems and networks. **Accountability: Leadership:-  (10%)** **Outputs:** * Live Group behaviours and inspire others in working together to achieve the strategic vision * Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development **Education** Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)