Engineer 2 Field Services

**Job Title:** Engineer II, Field Services **Job Description:** **The Role:**  We are looking for Field Service Engineer based in Tainan to service Entegris Products or systems.  The **Field Service Engineer Level II** is responsible for product service and support at customer locations for Entegris Products or Systems. Work performed includes start-up/commissioning, customer training, technical support, troubleshooting/repairs, and maintenance.  They are expected to work mostly independently with minimal input from management and Senior Field Service Engineers.  **In this role you will:**  * Deliver field service support and assistance to troubleshoot, repair, maintain and upgrade equipment at customer locations.  * Provide email and phone responses to customer requests for technical assistance in accordance with customer agreements and contractual obligations.  * Develop and translate technical documentation for procedures and processes used by regional FSE teams and customers.  * Promote, manage, and execute Preventative Maintenance Agreements at customer sites.   * Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs.   * Always follow safe work practices, attend safety training as assigned, and comply with all Entegris, customer and local safety regulations.  * Provide timely support to global FSE teams through email and international travel as required.  * Maintain proper documentation for all on-site field service, support calls and any critical equipment information gathered via phone/email.  * Provide parts/labor/travel requirements to local CSR (Customer Service Representative) for customer quote generation.  * Work with local sales and application engineers to ensure customer satisfaction with service performance and delivery and to coordinate cross-functional meetings and technical actions as required.  * Provide detailed verbal and written feedback to Engineering, Quality Assurance, and other departments as necessary.   * Complete special projects assigned by manager.  * Attend and successfully complete all factory-based and local technical training and corporate training as assigned.  **Traits we believe make a strong candidate:**  * Technical, engineering or scientific degree or equivalent field service experience required  * Familiar with MS Office tools, SAP and PLC skills is a plus.  * Fluent Mandarin, capable of written and oral English, Strong communication skills, English fluency a significant plus  * The ability to work both independently and as a team is required while communicating effectively with both internal and external customers.  * Semiconductor and/or gas industry experience a plus  * Ability to obtain a valid Passport and Visas for international travel is required  **Your success will be measured by:**  * People and Teamwork  * Accountability, Integrity, and Trust  * Creativity and Innovation  * Dedication to Excellence  * Growth mindset   * Good problem-solving  * Good team player, self-motivated and proactive