Engineer Application

The Application Engineer represents ZEISS Semiconductor Mask Solutions (SMS). The role is mainly supporting both AIMS® (Aerial Image Measurement System, the system for defect review and repair verification), and MeRiT® (the system which repair tiny defects on photomasks using an advanced electron beam (e-beam). This requires technical knowledge of various systems and components and excellent time management skills. **Key Responsibilities :** supporting AIMS®: * Supports the customer at the production by solving 1st level application topics * Prepares clear, fact-based and technically structured issue descriptions for second-level HQ support, enabling effective root cause analysis and follow-up actions * Generally, supports HQ at customer communication * Performing/supporting final Acceptance Test Protocol of new delivered AIMS® systems * Trains customer how to use AIMS® system * Defines and documents AIMS®-related application use cases * Elaborates solution concepts together with HQ Application * ​Tracks customer action items and open issues to support timely closure * Demonstrates and roll out of released software incl. new functionalities for the customer * Prepares and delivers detailed application-focused technical presentations to support sales activities supporting MeRiT®: * Builds and maintains advanced application knowledge for MeRiT®, including customer use cases, production challenges and application-related troubleshooting * Takes the lead application support role for MeRiT®, coordinating technical clarification, customer communication and follow-up actions * Leads regular customer technical meetings by summarising issues, providing application feedback and aligning next steps with customers and internal stakeholders * Provides pre-sales and post-sales application support in close collaboration with HQ, contributing technical input to customer engagement and solution positioning * Provides responsive technical support to customers through remote and on-site channels, ensuring timely guidance on application-related topics * Develops and presents detailed application-related technical materials to support sales assistance, customer education and technical decision-making * Tracks customer action items and open technical issues, driving structured follow-up to support timely resolution and customer satisfaction * Provides weekly MeRiT® system and application reports to the HQ Application Support team in Rossdorf, highlighting key issues, trends and required support **Requirements :** * University degree or in a relevant technical discipline, preferably in science, engineering, semiconductor technology or a related field * Major in mechanical, electrical, chemical engineering, physics, optics or other semiconductor relevant disciplines is preferred * Minimum 3 years of relevant semiconductor industry experience, preferably in application engineering, technical customer support, process engineering, lithography, mask inspection or repair-related environments * Strong technical knowledge of optics, lithography, e-beam technology and semiconductor manufacturing processes, with the ability to apply this knowledge to customer application issues * Ability to work independently, prioritise multiple customer topics, make sound technical judgments and collaborate effectively across local, regional and HQ teams * Strong written and spoken English communication skills, including the ability to explain complex technical topics clearly to customers and internal stakeholders * Willingness to travel domestically and internationally for customer support, technical alignment and HQ training as required * Willingness to travel domestically and internationally to support customers, participate in technical alignment and attend required training * Able to provide after-office-hours or weekend standby support when required to meet customer production and business continuity needs Your ZEISS Recruiting Team: Rebecca Felix