Engineer Tfs Client Services

Purpose of the role   The Engineer plays a role in the **implementation, and continuous improvement of client-facing technology solutions** within the TFS environment. The role ensures **high availability, security, and performance** of kiosk platforms, endpoint infrastructure, refund office networks, and automation solutions. The Senior Engineer acts as a **technical authority and escalation point**, bridging L2 operations and engineering capabilities. Responsibilities * **Kiosk Application Management:** * Support **application release deployments and upgrades** * Drive **problem management and recurring issue resolution** * **Endpoint & Device Management (Windows / Microsoft Entra / Intune)** * Manage **client endpoints and kiosk devices globally** * Support **device provisioning, configuration, and decommissioning** * Manage devices joined to Global Blue Entra, updating, patching and securing devices with policies. * **Process Automation & Optimization** * **Contribute to:** * **onboarding automation (user provisioning, device assignment)** * **L1 support automation (ticket routing, workflows)** * **Utilize scripting and tools (e.g. PowerShell, APIs)** * **Support:** * **reduction of manual processes** * **faster resolution times** * **standardized service delivery** * **Technical Expertise** * Act as **Subject Matter Expert (SME)** in one or more areas: * kiosk platforms * endpoint management * automation * Mentor and guide: * L1 engineers * Support **knowledge sharing and documentation** Competencies * Customer service oriented, with operational "hands-on" attitude * high quality standards, accuracy and risk awareness * independent, goal-oriented and self-motivating personality * organizational skills and the ability to prioritize workload Skills **Technical Skills** * Windows OS administration * Microsoft Entra ID (Azure AD) * Intune / MDM solutions * Endpoint security and compliance * Scripting (PowerShell preferred) * Incident and problem management * Networking fundamentals (LAN/WAN, routing, switching) is a plus **Soft Skills** * Strong analytical and problem-solving capabilities * Ability to work independently in complex environments * Clear communication across technical and non-technical stakeholders * Continuous improvement mindset * Mentoring and knowledge-sharing capability Qualifications and educational requirements * **2–5 years in IT support / systems / endpoint management** * Strong experience in: * L1/L2 support environments * troubleshooting complex technical issues * working in global IT environments