Enterprise Observability & Monitoring Lead

Job Description: ---------------- **Enterprise Observability & Monitoring Lead** ============================================== **Digital & Technology | Sydney, Melbourne or Brisbane** **Hybrid: Minimum 3 days per week on-site** **Drive visibility. Improve resilience. Support patient care.** --------------------------------------------------------------- St Vincent’s Health Australia is seeking an experienced **Enterprise Observability & Monitoring Lead** to uplift and lead monitoring capability across a complex national healthcare environment. This is a unique opportunity to build a **true enterprise observability capability** — improving how we detect, respond to, and understand service impacts across technology that directly supports **patient and resident care**. You will play a key role in ensuring our digital environment is **stable, visible, and responsive**, enabling teams to act faster during incidents and clearly understand which services are impacted when disruptions occur. **The opportunity** ------------------- This role sits within our Service Management Platform function, working closely with Major Incident Management and technical teams to improve how monitoring supports real operational outcomes. You will: * Build and uplift enterprise monitoring capability across infrastructure, networks, cloud, and applications * Improve incident response, enabling faster detection and resolution of issues * Provide clear visibility of service impacts, system health, and outages * Lead the shift from basic monitoring to service-level and application observability * Deliver insights that help teams make better decisions during incidents **What you’ll be doing** ------------------------ * Define and deliver the enterprise observability and monitoring roadmap * Own and optimise monitoring platforms (including PRTG and associated toolsets) * Ensure monitoring signals feed into ITSM for incident management and response * Improve alert quality, signal-to-noise ratio, and operational usefulness * Develop dashboards and reporting that provide meaningful service insights * Enable teams to better understand and respond to system degradation and outages * Establish consistent monitoring standards across technology domains * Provide training and uplift capability across engineering and operational teams **About you** ------------- You are an experienced technical leader who understands that monitoring is not just tooling — it’s about **operational visibility, service reliability, and outcomes**. You bring: * Experience in monitoring, observability, infrastructure operations, or service reliability * Experience working across enterprise-scale environments and multiple monitoring platforms * Hands-on experience with tools such as PRTG, Azure Monitor, ThousandEyes, or similar * Strong understanding of incident management and ITSM practices * Experience designing alerts, dashboards, and monitoring frameworks * Strong problem-solving and root cause analysis capability * Ability to work across teams and drive capability uplift and adoption Nice to have: * Exposure to application monitoring, synthetic monitoring, or observability concepts (metrics, logs, traces) * Experience in healthcare or other highly regulated environments **Why join us** --------------- * Make a direct impact on patient and resident care outcomes * Build and shape a new enterprise-wide capability * Work in a collaborative, purpose-driven Digital & Technology team * Flexible hybrid working model (minimum 3 days on-site) * Opportunity to influence how monitoring and service visibility evolves across a national organisation **Ready to apply?** ------------------- If you’re passionate about improving service visibility, reducing incident impact, and building enterprise observability capability in a complex environment, we’d love to hear from you. **Apply now.** Respectfully, no agencies please Closing Date: ------------- 14 September 2026 11:59pm Reconciliation Action Plan: --------------------------- _At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples._ _For further information, visit https[://www.svha.org.au/about-us/reconciliation](https://www.svha.org.au/about-us/reconciliation) or get in contact at [[email protected]](mailto:[email protected])_ [View Reconciliation Action Plan](https://www.svha.org.au/cmspages/getazurefile.aspx?path=~%5Csvha%5Cmedia%5Cdocs%5Ccontrolled%20documents%5Csvha-reconciliation-action-plan-2025-2028.pdf&hash=c9cb64ce24e17e4548aa9253dc5012acdca3a6c316b7f735b4d95459d1de89f6) Code of Conduct: ---------------- [View Code of Conduct](https://storage.googleapis.com/dev-wday01-general/Job%20Posting/St%20Vincent's%20Health%20Australia%20Code%20of%20Conduct.pdf)