Enterprise Restaurant Account Manager

### About Us [Sharebite](https://himalayas.app/companies/sharebite) is the leading meal benefits platform built exclusively for companies to feed their employees. Our platform allows employees to order meals from any restaurant while streamlining all of the ordering & billing requirements for the company. Every meal ordered through the [Sharebite](https://himalayas.app/companies/sharebite) platform results in a meal donation to local partners like City Harvest and Feeding America to help combat food insecurity. To date, [Sharebite](https://himalayas.app/companies/sharebite) has donated over 15 million meals. ### The Role As an Enterprise Account Manager you will own some of the most valuable restaurant partnerships at [Sharebite](https://himalayas.app/companies/sharebite) - collaborating with them to help them grow their business whilst delivering the best experience to our users. You will be focused on post-sale operations, ensuring restaurant partners are set up for success on the platform, while providing exceptional data-driven consultation and support to a diverse portfolio of restaurants at scale. This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a startup culture, and above all be passionate about our restaurant partners. ### What You’ll Do * Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to [Sharebite](https://himalayas.app/companies/sharebite) users * Develop plans in conjunction with your partners to grow their business through adding locations or growing same-location sales * Use your analytical abilities combined with operational rigor to build tools and processes to drive forward partnership KPIs * Work closely with stakeholders on internal teams to solve problems and ensure that feedback received is utilized in improving our product and operations * Proactively maintain high touch communication channels with partners via email, phone, and face-to-face meetings * Execute multi-session onboarding and training sessions * Clearly communicate the value of [Sharebite](https://himalayas.app/companies/sharebite) to show ongoing ROI to your growing portfolio of high value restaurant partners * Execute account strategies and plans to maximize account growth * Drive multi-location contract management through discussion, negotiation, contract changes, and execution ### Required Skills & Experience * Proven Track Record - minimum 2-4+ years experience, ideally in an account management or client service-related role. * Personable & Professional - you're articulate, straightforward & engaging. You have a service mindset and enjoy helping to solve customer problems. * Handle the Big Picture and the Small Details - you have a keen focus on the little things that matter to our customers and partners and an eye to the big picture looking to create new ways to add to existing partnerships * Exceptional Communicator - you are the voice of [Sharebite](https://himalayas.app/companies/sharebite) for our restaurant partners, you communicate effectively both externally (with restaurant owners & management) as well as internally (with your teammates and other key stakeholders) * Great Project Manager - you can develop detailed joint business plans with our largest enterprise partners and consistently deliver above expectations * Collaborative Team Player - you value working hard and supporting your team, you take pride in doing an exceptional job and you’re the first to high-five a teammate when they do too. * Organized Efficiency - you have no problem managing several tasks and tend to have high “bandwidth” to take on multiple responsibilities, you’re comfortable with ambiguity and working in a rapidly evolving environment. * Startup Hustle and Energy. Take ownership of [Sharebite](https://himalayas.app/companies/sharebite) growth, do whatever it takes to get the job done, delight our restaurant partners, particularly in a fast-paced LiveOps environment. ### Preferred Skills & Experience * Proficiency in Salesforce * Project Management skills * Basic query building (SQL) * Experience within the food tech space At [Sharebite](https://himalayas.app/companies/sharebite), we are committed to providing competitive pay and benefits that are in line with industry and market standards. The base compensation range for this role is $80k - $100k per year, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location. This is a remote role, though candidates are expected to work primarily East Coast business hours to support team collaboration and restaurant partner needs. At [Sharebite](https://himalayas.app/companies/sharebite), we're passionate about our mission to alleviate hunger and inspire employees to connect their work to a larger purpose. We know being well fed is an essential ingredient for employee wellbeing, team performance, and company culture - we've seen the results! [Sharebite](https://himalayas.app/companies/sharebite) is proud to have been recognized as Inc. Magazine's Best in Business, Fast Company's Best Workplaces for Innovators, and Inc 5000's Fastest Growing Companies. Join our team and help bring do-good, feel-good eating to the world. [Sharebite](https://himalayas.app/companies/sharebite) is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at . If you are a resident of the State of California and would like a copy of our CA privacy notice, please email . Originally posted on [Himalayas](https://himalayas.app)