Enterprise Solutions Associate

About the Company Relay Robotics provides autonomous delivery robot solutions that improve operational efficiency, staff satisfaction, and patient care across leading healthcare systems. Our platform automates intra-facility transport workflows such as lab samples, medications, supplies, pharmacy runs, dietary deliveries, and more, enabling hospitals to streamline operations and reallocate staff to higher-value tasks. We partner with major health systems nationwide and are growing quickly. We’re looking for a strong healthcare-oriented leader to drive enterprise deployments, adoption, and expansion. Role Overview The Enterprise Solutions Associate supports the full customer lifecycle—from pre-sales assessment through deployment, training, adoption, and post-sales expansion. This is a cross-functional role ideal for someone with experience in operations, technology implementation, field support, or workflow design, who is excited to work directly with hospitals and cutting-edge robotics. You will help deliver successful deployments, train hospital staff, analyze utilization, and assist in identifying new opportunities for workflow automation. Pre-Sales & Solution Support • Assist in gathering customer requirements, workflow details, and site information. • Support solution architects in preparing diagrams, assessments, and configuration plans. • Participate in customer discovery calls and pre-deployment planning sessions. Implementation & Deployment • Support project managers in executing deployment plans and tracking progress. • Assist with on-site robot setup, route mapping, testing, and configuration. • Prepare documentation, schedules, and resource plans for go-live activities. • Help coordinate cross-functional work between Engineering, Field Ops, and Customer teams. Training & Adoption • Deliver or support training sessions for hospital staff across labs, pharmacy, and support services. • Help create training materials, job aids, and workflow guides. • Monitor early usage, gather feedback, and help customers reach stable adoption. Post-Sales Support & Expansion • Track utilization metrics, delivery volumes, and customer feedback. • Identify opportunities for workflow optimization or new use cases. • Assist senior team members in preparing expansion proposals and recommendations. • Maintain strong working relationships with customer champions and departments. Internal Coordination • Document best practices, lessons learned, and customer requirements. • Provide field feedback to Product and Engineering teams. • Support the creation of deployment playbooks, checklists, and internal processes. Qualifications • 1–3 years of experience in operations, technology support, field services, or solution delivery. • Strong communication skills and comfort working directly with customer stakeholders. • Ability to manage multiple tasks, coordinate with cross-functional teams, and work independently. • Willingness to travel to customer sites (20–40%). Preferred • Experience with hardware/software deployments, mobile devices, or automation technology. • Previous exposure to logistics workflows, hospital support services, or clinical project work. • Experience delivering training or supporting end-users in a healthcare environment. • Located in state of Florida Success Metrics • Timely and accurate support for deployments and go-live activities. • Strong training delivery and early adoption outcomes. • Reliable documentation, tracking, and communication across projects. • Positive customer interactions and strong feedback. • Contribution to process improvements and deployment best practices. Why Join Us? Be part of a pioneering robotics company that’s transforming healthcare. Work with a collaborative, passionate, and smart team. Play a key role in scaling an innovative technology that’s reshaping industries. Enjoy a dynamic, mission-driven culture where your impact is tangible. If you're excited by the opportunity to revolutionize healthcare through robotics and want to work in a high-growth environment, we’d love to meet you. Apply today to join Relay Robotics! Relay Robotics is proud to be an equal opportunity employer.