Entry-Level Service Desk Technician Remote

Department: ### Operations Reports To: ### Director of Service Operations ### Overview: [Panda Technology](https://himalayas.app/companies/panda-technology) is looking for an enthusiastic Entry-Level Service Desk Technician to join our remote support team. This is a great opportunity for someone beginning their IT career who wants hands-on experience in a fast-paced managed service provider (MSP) environment. Training and guidance will be provided to help you grow your skills. ### Responsibilities: * Provide first-line support for client tickets via phone, chat, and email * Troubleshoot common issues with Windows and macOS systems, Office 365, and basic software applications * Assist with password resets, account setup, and user access requests * Document all work performed and update tickets accurately * Follow step-by-step instructions and internal knowledge base articles to resolve issues * Escalate more complex issues to senior technicians when necessary * Participate in regular training and development to build technical skills ### Requirements: * Strong interest in IT and customer support * Excellent communication and problem-solving skills * Basic familiarity with Windows operating systems and Microsoft Office applications * Ability to learn new tools and processes quickly * Reliable internet connection and ability to work independently from home * Strong attention to detail and willingness to follow procedures ### Preferred (nice to have, not required): * Exposure to Microsoft 365, Active Directory, or helpdesk systems through school, work, or personal projects * Experience using remote support tools * CompTIA A+, IT Fundamentals+, or similar certification (or working toward one) Originally posted on [Himalayas](https://himalayas.app)