Executive E-Commerce

**SPEED & SPIRIT** is what we look for in our candidates, defined by some simple values that inspire us to **BE DRIVEN** in our performance, **BE VIBRANT** in our sporting legacy, **BE TOGETHER** in our team spirit, and to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click **APPLY ONLINE** and follow the steps to upload your application. **YOUR MISSION** ---------------- To support the ECom team on backend operations for the Puma online shops (Dotcom and marketplace platforms) in order to maximize commercial performance while providing the best customer experience at all stages of the customer journey. Operation: \- To translate and to prepare/update products descriptions, event banner, picture & film (include arranging product shooting) \- To activate products on the shops and make sure that they are displayed correctly \- Work with other team members to resolve content or booking issues and communicate any customer feedback to team member. Fulfilment/Stock & Shipment: \- To ensure that shops are adequately stocked as reflected in the system and confirm the report accuracy \- To liaise as required with online shop consumer, platform and warehouses in order to resolve delivery issues \- To communicate to warehouses on any special requirements in relation to offers as necessary Customer Service: \- To Liaise directly with consumer and platform to resolve any customer complaints or issues as necessary \- Ensure a satisfactory outcome for the customer and resolve issues fairly while maintaining a positive brand image in the customer’s mind and adhering to corporate terms & conditions YOUR TALENT ----------- − E-commerce experience, candidates possess e-commerce retail background is definitely an advantage − Demonstrate a good understanding of E-commerce platform in Taiwan IT Skills: Window System / MS Office / SAP / Photoshop Functional Skills: − Strong interpersonal/influencing skills − Highly analytical and competent to handle sophisticated spreadsheet − Able to work under high pressure independently and be flexible in working extended hours − A good team player − Experience managing vendor relationships − Highly organized, detail-oriented and focused on quality control and execution efficiency PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination. At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience.To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play. PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.