Executive - Front Office

**Job Title** Executive - Front Office **Job Description Summary** **Job Description** **Key Responsibilities:** * **Front Desk & Visitor Management** * Greet and welcome visitors, guests, and clients in a professional and courteous manner * Manage visitor entries, ID issuance, and access control as per site security protocols * Coordinate with security for visitor movement and approvals * Handle incoming and outgoing courier, parcels, and mail * **Communication & Coordination** * Attend and direct incoming calls to the concerned departments * Maintain communication with internal teams, vendors, and facility staff * Respond to general inquiries and escalate issues when required * **Helpdesk & Administrative Support** * Log service requests and complaints in the helpdesk system (if applicable) * Coordinate with housekeeping, security, and engineering teams for issue resolution * Maintain front office records, registers, and reports * Assist in meeting room bookings, guest seating, and administrative arrangements * **Client & Employee Support** * Support onboarding of new employees and managing guest visits * Ensure smooth coordination during client visits, audits, and reviews * Maintain high service standards and professionalism at all times * **Compliance & Hygiene** * Ensure reception and front office area is well maintained, clean, and presentable * Adhere to company policies, safety norms, and confidentiality standards * **Educational Qualification** * Graduate / 12th Pass (Graduate preferred) * **Experience** * 1–3 years of experience in a front office, reception, or customer service role * Experience in corporate offices, IT parks, or facility management setups preferred * **Required Skills & Competencies** * Good communication skills (English, Hindi & local language preferred) * Pleasant personality with customer‑focused attitude * Basic computer knowledge (MS Outlook, Excel, Word) * Ability to multitask and handle work pressure * Professional appearance and telephone etiquette INCO: “Cushman & Wakefield”