Executive - Transport

**Job Title** Executive - Transport **Job Description Summary** **Job Description** **_Service Delivery_** * **_Deliver high-quality, prompt, and courteous transport management services._** * **_Ensure smooth daily transport operations while maintaining service standards._** * **_Attend to emergencies, including medical transport needs, ensuring minimal disruption._** **_Coordination & Communication_** * **_Liaise daily with the Customer’s Transport Manager on operational matters._** * **_Escalate all issues beyond delegated authority to the Transport Manager._** * **_Coordinate with vendor operations teams to ensure timely employee pickups and drops._** * **_Attend and respond to employee calls regarding day-to-day transport issues._** * **_Communicate any SOP changes or process updates to the Transport Manager._** **_Fleet & Vendor Management_** * **_Monitor and control fleet deployment by vendors (drivers and vehicles)._** * **_Ensure compliance with safety and quality norms before dispatch (seat belts, first-aid kit, fire extinguisher, communication system, and driver readiness)._** * **_Validate cab-in times and cross-check with cab requests._** * **_Coordinate vehicle maintenance and servicing schedules._** * **_Ensure vendor adherence to operational standards and office decorum._** * **_Report all vendor non-compliance or process deviations to the Transport Manager._** **_Operational Planning_** * **_Prepare and ensure availability of transport rosters before dispatch._** * **_Incorporate all deviations before dispatch and document last-minute changes._** * **_Plan and coordinate driver schedules and shifts._** * **_Optimize route planning to reduce operational costs and improve efficiency._** * **_Utilize GPS or Transport Management Systems (TMS) for real-time tracking._** **_Compliance & Safety_** * **_Ensure adherence to transport safety norms and legal regulations._** * **_Maintain proper documentation for audits, inspections, and compliance checks._** * **_Investigate transport incidents and report findings with corrective actions._** * **_Track fuel consumption, mileage, and vehicle usage to prevent misuse._** **_Reporting & Analysis_** * **_Ensure timely release of daily MIS reports by the vendor._** * **_Analyze transport data to identify trends, inefficiencies, and improvement areas._** * **_Prepare and submit periodic performance and compliance reports to management._** **_Automation & IT Enablement_** * **_Implement and manage automation tools for transport tracking, attendance, and billing._** * **_Support GPS tracking systems, route optimization software, and mobile-based trip management._** * **_Develop Excel macros, formulas, or simple scripts to automate repetitive tasks._** * **_Coordinate with IT teams/vendors for system integration and troubleshooting._** **_Issue & Grievance Handling_** * **_Address and resolve transport-related employee complaints._** * **_Handle grievances and disputes with drivers and vendors effectively._** * **_4-5+ years’ experience in transportation_** * **_Good knowledge of route planning, vendor management, and fleet coordination._** * **_Understanding of transport compliance, safety norms, and statutory requirements._** * **_Strong coordination, problem-solving, and decision-making skills._** * **_Advanced MS Excel (Pivot Tables, Power Query, Macros)_** * **_Power BI / Tableau (preferred)_** * **_Basic knowledge of databases, SQL, or scripting (added advantage)_** * **_Proficiency in transport management software for MIS & reporting._** * **_Ability to handle escalations and ensure timely resolutions._** * **_Ability to work under pressure and manage multiple stakeholders._** * **_Flexibility to work in shifts/extended hours as per business needs._** * **_Knowledge of local geography and traffic regulations._** INCO: “Cushman & Wakefield”