Expert Service Delivery Manager

\_x000D\_\* Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executives\_x000D\_ \* Owns all client hosting issues and ensures they are satisfactorily resolved\_x000D\_ \* Delivers regular program status updates and performance reporting\_x000D\_ \* Owns all collaboration to ensure internal groups and business partners are delivering successfully\_x000D\_ \* Technology escalation point for our clients\_x000D\_ \* Manages our hosting profit margin and continuously strives to maximize\_x000D\_ \* Manages client delivery expectations\_x000D\_ \* Manages environmental change control for client awareness and acceptance\_x000D\_ \* Manages numerous internal workstreams for our clients (decommissions, right-sizing, security, best practices)\_x000D\_ \* Executes performance monitoring tools and reporting for proactive issue identification and resolution\_x000D\_