External Workforce Management Process Specialist

**Band** Level 3   **Job Description Summary** Location: Hyderabad, India Relocation Support: This role is based in Hyderabad, India. Novartis is unable to offer relocation support: please only apply if accessible. Are you passionate about process excellence and creating seamless workforce experiences on a global scale? As an External Workforce Management Process Specialist, you'll play a key role in supporting and continuously improving the processes, systems, and policies that enable Novartis' external workforce strategy. Working at the intersection of operations, technology, and compliance, you'll help ensure a high-quality user experience while driving consistency, transparency, and operational excellence across external workforce management activities.   **Job Description** **Key Responsibilities** * Provide expert guidance on external workforce processes, policies, and operational standards. * Perform regular reviews to ensure adherence to established procedures and controls. * Monitor activities and identify process gaps, risks, and non-compliance cases. * Serve as the escalation point for SAP Fieldglass system and process issues. * Support defect resolution, standard enhancements, and change requests within Fieldglass. * Coordinate with advanced support teams to resolve complex system incidents. * Deliver reporting and analytics to support operational decision-making and process improvements. * Develop and maintain knowledge resources, training materials, and user guidance. * Provide direct support to countries without dedicated local support resources. **Essential Requirements** * Bachelor's degree or equivalent professional experience in human resources, operations, or a related field. * Experience supporting or administering SAP Fieldglass processes and solutions. * Strong understanding of operational processes, controls, and service delivery principles. * Ability to analyze data, identify trends, and translate insights into actions. * Excellent problem-solving skills with a proactive and customer-focused mindset. * Professional English communication skills, both written and spoken   **Skills Desired**