Fashion Advisor Los Cabos

**Title:** Boutique Fashion Advisor **Department:** Fashion **Reports to:** Boutique Manager **ABOUTH THE ROLE:** In line with the FASHION vision and mission, the Fashion Advisor creates a unique and memorable experience for each client, at every moment. Combining a business orientation and a passion for the client, the Fashion Advisor is an artist of relation who contributes to the Brand image and helps to build retail leadership in the market. **Key Impact Responsibilities** **CHANEL Ambassador: The Fashion Advisor embodies the values of the Brand.** * CHANEL Insider: has a solid knowledge of the Brand, its heritage, modernity, and know-how. Shares it with the clients as well as the team. * Implements all training received, is curious to learn more to nourish a beauty culture and trend knowledge, being pro-active in self-learning. * Respects the uniform and grooming guidelines at all times. * Ensures that work area is clean, tidy, hygienic, and professional at all times; knows and respects VM guidelines. **Experience creator: the Fashion Advisor surpasses client expectations.** * Creates a tailor-made client experience, personalized solutions for each visit and each client, using the CHANEL experience ritual and building long-lasting relationship with clients. * Embraces digital shopping trends and is keen to play an active role in delivering a seamless omni-channel experience for clients. * Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story and the point-of-sale environment to come up with unique moments made just for them. * Help the client to develop their own style, and if needed propose alterations to be made. * Handles client service complaints and requests effectively and according to guidelines, can deal with complexity and challenging situations. **Business driver: the Fashion Advisor is performance-minded in order to achieve our objectives.** * Knows and understands the business challenges and maintains discretion about all areas of the CHANEL business. * Contributes to build the business by achieving sales targets, using all levers such as products, services, data capture … to retain, recruit and grow client return rate. * Has an appropriate knowledge of operations to ensure the smooth running of business, and reports to the Boutique Manager. * Monitor requests for after sales service. **Team player: the Fashion Advisor acts interdependently and demonstrates team spirit** * Has a positive attitude, communicates with the team and the manager on a regular basis and has the sense of ethics and integrity. * Treats others with respect, acknowledges cultural differences, and is willing to learn from those differences. * Shares best practices with the team, is pro-active and contributes to nourish the collective knowledge and skills. * Ensures the proper operation of the sales space at all times, as directed by Visual Merchandising. * Participates in product stock replenishment and physical inventory of stocks. **What will you bring to the role?** ==================================== **EXPERIENCE AND QUALIFICATION** * Eagerness and willingness to take care of the client; **Luxury retail experience is mandatory.** * Selling skills and performance driven for RTW * Styling knowledge and ability to create RTW total look. * **English mandatory** **SOFT SKILLS AND ABILITIES** * Interpersonal skills, ability to establish emotional connection and build a relationship. * Empathy and listening skills * Generosity and "art of caring" * Curiosity, openness, and eagerness to learn. * Problem solving and ability to deal with complexity and change. * Self-awareness, self-confidence * Enthusiasm, energy and motivation * Storytelling and ability to engage and inspire. * Team spirit, ethics and integrity * Positive body language