Field HR Ops Manager Business Operations

**Position Overview** ===================== As Burlington continues to grow and expand our store footprint, we are committed to building strong, execution-focused HR support for our field teams to deliver a seamless associate and customer experience. The Manager, Field HR Operations (Business Operations) leads the planning and execution of complex, large-scale staffing and talent-placement initiatives that impact our store organization — from new store openings, remodels and closures to seasonal peak hiring, staffing model updates, and competitive-wage analysis. This role serves as a cross-functional connector between Field HRBPs, Store Operations & Asset Protection, Compensation, Talent Acquisition, and HR COEs, driving alignment, operational excellence, and effective workforce planning across the organization. The role also provides leadership and development to a Field HR Ops Coordinator supporting these initiatives. **A Day in the Life** ===================== **_New Store & Staffing Operations_** * Lead labor and store talent placement planning for new store openings, closings, and remodels, ensuring alignment with Field HR, Store Operations, and the New Store team on timing and readiness. * Own the Staffing Models process (new store, seasonal, and spring/fall updates): align with Store Operations and asset protection on update timing, assess volume shifts and their impact, compare current to proposed models, and communicate changes to field leaders for feedback. * Direct execution of staffing model role changes and position eliminations, including process oversight and change management. **_Peak / Seasonal Planning_** * Lead Holiday Peak Planning, hiring, and destaffing: update the peak playbook, align the team on approach, and set standardized timing for hiring events in partnership with HRIS and Talent Acquisition. * Build and present staffing decks for executive leadership approval, and set up the process to identify and deploy Talent Captains, including training coordination with RHRMs. * Set up and oversee the destaffing plan and execution, including communication and follow-up through close-out. **_Competitive Wage_** * Serve as a key partner to Compensation and Talent Acquisition to evaluate in-hire rate structures and recommend competitive-wage adjustments, including for new store markets. * Run the quarterly competitive-wage process: align on budget with Store Operations, analyze prior-year approach, build recommendation decks, and finalize proposals with senior stakeholders. **_Business/Role SOPs & Pilot Programs_** * Own Business/Role SOP documentation, including role changes, reporting-structure updates, and related field communication. * Lead field execution of pilot programs and other ad hoc business operation initiatives. * Identify opportunities to streamline HR operational processes, improve efficiencies, and enhance associate and field leader experience. **_Team Leadership & Field Support_** * Lead and coach the Field HR Ops Coordinator supporting new store and competitive-wage administration. * Act as subject matter expert in store talent systems and tools, ensuring accurate data and consistent utilization across the field. * Maintain open lines of communication with Field HRBPs, sharing updates and guidance on talent-related operational initiatives. * Collaborate with business units to ensure alignment and compliance with workforce planning initiatives. **You'll Come With** ==================== * 5+ years of experience in field HR, workforce planning, or HR operations in a multi-unit retail environment; prior people-leadership experience preferred. * Proven ability to lead cross-functional initiatives with strong coordination and project management skills. * Strong working knowledge of HR systems, data tools, and talent/staffing planning platforms. * Exceptional written and verbal communication skills, including the ability to influence stakeholders and develop executive presentations, business recommendations, and field-facing communications. * Ability to simplify complex operational concepts into clear, actionable messaging for diverse audiences. * Detail-oriented, with a strong ability to execute in fast-paced, high-growth environments. * Experience working with Store Operations, Asset Protection, and corporate COEs in an HR support capacity. * Demonstrated experience leading large-scale, cross-functional workforce planning or operational initiatives involving multiple stakeholders, tight timelines, and competing business priorities. * Strong analytical and problem-solving skills, with the ability to interpret workforce and business data and translate insights into actionable recommendations. #LI-KG2 **Come join our team. You’re going to like it here!**   ======================================================= _You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan._  _We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity_ Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location. Compensation Range: $95,000.00 - $125,000.00