Field Service Consultant

**ZEISS in India** ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.  Further information at [ZEISS India](https://www.zeiss.co.in/corporate/home.html). **Roles and Responsibilities** * Technical: Maintains Ophthalmology / Microsurgery equipment * Electronic/Optical/Mechanical: Total system level trouble-shooting on complex multi-symptom problems * Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers * Business growth: Assists in the growth and direction of business in his/her geographic area * Repairing, installing, and servicing ZEISS medical technology equipment and software solutions * Accurately diagnosing and resolving technical issues relating to ZEISS equipment and software applications * Competence in delivering remote service to diagnose or repair * Accurately diagnosing and resolving technical issues relating to IT networks, servers,       cloud based technologies and solutions * Providing technical support to colleagues and customers * Communicate effectively with 2nd level support to ensure issues are reported effectively and resolved quickly, sharing knowledge with 2nd level and local engineers **Quality Specific Goals:** * Aware of and comply with the Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position * Complete all planned Quality & Compliance training within the defined deadlines  * Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.  Identify and report any personal quality or compliance concerns immediately to the Quality Organization * Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible **Required Qualifications:** * BE in Electrical/ Electronics/ Instrumentation/Biomedical or equivalent * Minimum 4+ years of relevant experience in field services * Proficiency in English and Computer Skills * Excellent communications, listening and interpersonal skills * Strong Customer skills- deals tactfully and effectively with differences of opinion, influences rather than directs Your ZEISS Recruiting Team: Sikcha Chhetri