Field Service Engineer 2 San Diego Ca Remote

**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Adherence to all Good Manufacturing Practices (GMP) Safety Standards **Job Description** Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. As a team of Field Service Engineers, we are responsible for leading all aspects of field service support and customer relationship management. The successful candidate will provide complete services on [**mass spectrometry**](https://www.thermofisher.com/us/en/home/life-science/protein-biology/protein-mass-spectrometry-analysis.html?SID=fr-frc-mass-spec-main)**, liquid** [**chromatography,**](https://www.thermofisher.com/us/en/home/industrial/chromatography.html?SID=fr-chromatography-main) **and** [**ion chromatography systems**](https://www.thermofisher.com/us/en/home/industrial/chromatography/ion-chromatography-ic.html?SID=fr-frc-dionex-main) including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth. **Location:** The territory primarily covers San Diego and surrounding areas (to include LA, Bay Area and Washington) with up to 75% overnight travel required. Ideal candidate would reside within a 20-miles radius of San Diego, CA. **Responsibilities:** * Perform on-site installation, repair, maintenance and qualifications. * Must be client-focused, working in conjunction with other service and sales teams. * Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks. * Review reports and documentation from customers and inspect malfunctioning product to pinpoint nature and scope of problem. * Analyze review and inspection findings to understand source of problem, and recommends repair, replacement, or other corrective action. * Coordinate problem resolution with engineering, customer service, and other service support personnel to expedite repairs. * Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems * Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer. * Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers * Other duties may be assigned **Minimum Qualifications:** * Bachelor’s degree in chemistry, science, or a related field with 2+ years of hands-on experience as an operator or service engineer working with analytical instrumentation, including Chromatography and Mass Spectrometry systems, or equivalent relevant industry experience. * Effective interpersonal skills and ability to establish good customer rapport are critical. * Ability to prioritize service requests and produce clear and concise documentation * Ability to work independently within a customer location * Must be available to travel overnight up to 75% within the territory or other areas as the need arises **Essential Functions and Physical Requirements:** * Ability to safely lift 50 Lbs with assistance on occasion. * Ability to safely lift and carry 25-30 Lbs continuously throughout the day. * Ability to bend, squat, stretch, and reach every day in a service function. * Maintain a valid driver’s license and safe driving record **Compensation and Benefits** The hourly pay range estimated for this position based in California is $31.76–$47.60. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: * A choice of national medical and dental plans, and a national vision plan, including health incentive programs * Employee assistance and family support programs, including commuter benefits and tuition reimbursement * At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy * Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan * Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: [https://jobs.thermofisher.com/global/en/total-rewards](https://jobs.thermofisher.com/global/en/total-rewards)