Field Service Engineer

* This is a position based in Chennai, India with 100% of field work. * The incumbent will be responsible for the installation and service support of Nordson Matrix AXI. * Among other things, it will involve: * Customer relationship management for these customers. * Service and application support of customers in the assigned territory. * Basic troubleshooting, installation, maintenance and repair on designated equipment. * Planning and Scheduling the servicing work in advance so the output of the factory is not affected. * Working on Preventative Maintenance activities and field modifications. * Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. * Maintaining daily communications with customers and Nordson management to ensure resolution with proper follow-up. * Maintaining tools and test equipment and ensuring they are properly calibrated. * Submitting detailed daily reports on all the work that is done on each machine. * Ensuring that all the parts needed for customers are planned. * Maintain attendance log and submit it on time for billing. * Required to work on shift basis. **Educational Qualifications:** * Essential: Bachelor’s degree in engineering (Electronics Preferred, Electrical or Instrumentation also will be considered) * Candidates with diploma can also be eligible if their experience is highly relevant to our requirement. **Experience:** * Around 0-3 years in the installation and customer support of high value capital equipment. * At least 1 year of the above experience should have been in the Southern part of India. **Personal attributes:** * A high energy, service-oriented personality. * Achievement motivation. * Ability to understand pneumatic, electric, electronics and control systems. * Ability to read and understand engineering drawings. * Willingness to travel if required. * Ability to learn new skills.