Financial Controller

**Job Title**       Financial Controller (Remote)  **Location**       Remote based in Ireland or Portugal **Travel**            Occasional travel for company meetings   **Terms**            Permanent contract  **Schedule**      Monday – Friday | Business hours  The Financial Controller will play a critical role in supporting the company’s rapid growth by building scalable financial processes, strengthening controls, and providing clear financial insight across multiple locations and client programs. This is a hands-on leadership role requiring strong operational finance experience in a people-intensive, multi-site BPO environment.  The Controller will partner closely with the CFO, operations, and client leadership teams to ensure financial discipline while enabling growth.  WHAT YOU'LL BE DOING **Financial Reporting & Month-End Processes**  * Own the monthly, quarterly, and annual close process across multiple legal entities and international locations * Prepare timely and accurate financial statements (P&L, Balance Sheet & Cashflow), management reports, and KPI dashboards * Ensure consistent financial reporting across sites as the company scales * Prepare detailed quarterly Board packs * Drive continuous improvement in month-end close timelines and reporting accuracy **Revenue Recognition & Billing**  * Oversee revenue recognition for BPO contracts (FTE-based, transaction-based, hybrid models) * Track client-level profitability, contribution margins, and cost drivers * Support contract reviews, renewals, and pricing decisions with financial analysis * Ensure billing accuracy aligned with SLAs, headcount, and utilisation * Ensure disciplined billing and collection processes as client volume increases **Budgeting & Forecasting**  * Lead annual budgeting and rolling forecast processes in a high-growth environment * Partner with operations to forecast headcount, attrition, ramp-ups, and new site launches * Build scalable financial models to support growth from 600 to +1,000 employees * Provide variance analysis and actionable insights to leadership **Cost Control & Operational Finance**  * Monitor and control labour costs (payroll, benefits, overtime, incentives), the primary cost driver in BPO and conduct monthly reviews with key business stakeholders * Track location-level, program-level performance and client profitability reporting * Identify margin improvement opportunities through cost optimization and efficiency gains **Working Capital Management**  * Oversee AR/AP, client invoicing, and collections across multiple clients and geographies * Manage Cash Flow forecasting and working capital needs during growth * Review debtors and agree on recovery strategies * Manage the timing of creditor payments and authorize payments in the bank. **Compliance, Controls & Audit**  * Maintain strong internal controls appropriate for a scaling organisation * Ensure compliance with statutory, tax, and regulatory requirements across locations * Lead internal and external audit processes * Maintain asset registers in a remote business * Establish and document financial policies and procedures that scale  **Systems & Process Scalability**  * Improve and standardize accounting systems, workflows, and controls * Partner with CFO on ERP optimization or implementation as the company grows * Automate and streamline processes to support multi-location operations * Lead finance team projects with support from the finance team **Team Leadership**  * Manage, mentor, and grow the finance and accounting team * Build a scalable structure that supports increased volume, complexity, and geographic expansion * Become a trusted business partner across the organisation, representing the finance team on various projects * Foster a culture of accountability, accuracy, and continuous improvement            ABOUT YOU To thrive in this role, you should possess the following qualifications, skills and experience:  * Bachelor’s degree in Accounting, Finance, or a related field (CPA, CA or CMA strongly preferred) * 8–12+ years of progressive accounting/finance experience * Prior experience in BPO, shared services, outsourcing, or labour-intensive service businesses strongly preferred * Proven experience supporting rapid growth and multi-location operations * Strong operational and analytical mindset * Comfortable in a fast-paced, evolving environment * Ability to balance hands-on execution with strategic thinking * Excellent communication skills with finance and non-finance stakeholders * Advanced Excel and ERP experience  This role is pivotal in ensuring the financial health and strategic direction of the company, requiring a proactive and detail-oriented leader to drive financial excellence. * Fully Remote work based in Ireland or Portugal * A competitive salary  * Flexible benefits * Company Pension Scheme * Equipment provided * Home office allowance * Online Gym and Wellbeing Studio. * The opportunity for professional growth. * The opportunity to join a fast-scaling business at an exciting stage in its development * Fun company events and team outings. * Autonomy and Responsibility OUR RECRUITMENT PROCESS –  1.    45 min Teams interview with the Recruitment Team 2.    45 min Teams interview with the Hiring Manager 3\.    SLT  Interview  OT01