Floor Manager – Gretna Green

Nike Gretna Green is looking for a Floor Manager to join our team and provide world-class service to the consumer: As a **Coach** you are: * Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers * Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere * Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor) * Identifying and improving areas based on feedback given by consumers * Being a brand ambassador for NIKE’s initiatives including training your team * Ensuring that the store complies with all NIKE standards and guidelines * Cooperating with your business partners across stores and HQ More specifically, this role consists of the responsibilities detailed below: **COMMERCIAL** * Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards * Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards * Working alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store. * Being responsible for monthly initiative launches * Using our reporting tools to make the best commercial decisions * Achieving accurate inventory to fulfill digital orders **ATHLETE EXPERIENCE** * Ensuring the team is equipped to deliver the highest quality athlete experience [(Purpose)](https://purpose.nike.com/) * Leading team Engagement on NIKE Community Ambassador activities * Partnering with senior store leadership, you will oversee the hiring processes including onboarding * Being responsible for store scheduling * Working collaboratively with store team to implement & maintain a positive NIKE culture **CONSUMER EXPERIENCE** * Leading by example and the delivery of our sales floor service and bring the consumer journey to life * Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers * Completing specific training and share completion with athlete services * Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership **What you get:** * Attractive salary that evolves with the market and experience * Opportunity on receiving monthly bonus payments * Attractive online and in-store employee discounts * Attractive Benefits Package, Pension & Share scheme * Exciting development and career opportunities * Regular training on leadership, sales and products * A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I) * Staff dress to represent NIKE and foster our team spirit * Access to sports activities * Opportunities to participate in unique NIKE moments **What you bring**: * A passion for NIKE and/or love of sport * Experience in retail and/or leadership positions * Very good command of English language (written and spoken) * Experience and competency in serving exceptional consumer service * Ability to coach and develop a strong team * Strong focus on communication * Flexibility to work in shifts and on weekends _\*Relocation is not currently available for this vacancy_