Foundation Room Host

Job Summary: **The Role:** * Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house **Responsibilities:** **Guest Relations** * Greet all guests promptly and courteously in a professional manner * Control the flow of guests coming into the restaurant and those who are waiting for a table * Hospitality zone * Obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable * Anticipate and respond to guest needs (guest satisfaction) * Direct guest to appropriate location to wait when on a wait * Estimate and quote accurate wait times for tables * Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table * Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables * Properly answer guest questions regarding the menu, music hall, and artists appearing at the House * Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed. * Pick up guest lists for any special events. * Handle concert tickets and signature sheet. * Obtain Production sheet for current night * Obtain current member and spouse lists. * Check foundation membership card and photo ID * Adherent to HOB dress code policy of the foundation lounge * Hand out wrist band and /or opera box passes * Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner * Knowledge of House of Blues related art, music, and history * Adhere to the HOB Hospitality Zone **Communicate with other support departments** * Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flow * Communicate to kitchen when large parties and special event parties have been seated. **Atmosphere (Maintenance/Cleaning)** * Keep host area clean and organized throughout the shift (shift mechanics). * Keep floor in host area free of spills, food, trash or other obstacles * Polish and clean all entry door windows throughout the shift * Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host stand * Maintain line of sight/atmosphere control by circulating through work area throughout shift * Maintain House of Blues safety and sanitation standards **Assist Other Departments as Needed** * Assist other employees and departments as needed (teamwork) * Adherence to standard operating procedures * Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift **IN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING:** * Appearance * Punctuality/Attendance * Attitude/Teamwork * Opening and Closing duties * Job Skills/Knowledge/Productivity * Adherence to Policy * Sanitation and Safety * Guest Satisfaction * Communications **Qualifications:** **_Required:_** * _(State or County Licensee or Certification Requirement__)/_ Responsible Alcohol Awareness Training Certification or Equivalent * High School Diploma Music Mall and Retail operations * Working knowledge of restaurant operations, seating procedures, guest relations, problem solving * Entry Knowledge of * Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills * Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations * Flexible Hours **_Preferred:_** * Point of Sales knowledge, preferably MICROS * Previous experience handling VIP customers * Previous Customer Service/Host experience * Skills in interpersonal communication and teamwork **Physical Demands/Working Environment:** * Working environment is fast-paced * Position requires extended periods of prolonged standing and working on your feet * Must be able to lift or move up to 25 lbs using proper lifting techniques \---------- The expected compensation for this position is: $16.90 USD - $20.00 USD Hourly _\*\* Pay is based on a number of factors including market location, qualifications, skills, and experience._ Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.