Founding Operations & Customer Success Lead

### About the Role This is a rare opportunity to join a fast-growing B2B SaaS startup in the AI content space as their **first dedicated Operations & Customer Success hire**. You'll work directly alongside the founders, owning the full post-sales journey for a portfolio of 40+ enterprise and mid-market clients across 14+ industries. The company's product sits at the cutting edge of **AI Visibility / Answer Engine Optimisation (AEO/GEO)** — helping brands surface in AI-generated answers on platforms like ChatGPT, Perplexity, and Google AI Overviews. This is a **founding-team-level role** with real equity upside and the scope to shape how the company scales its operations and client relationships from the ground up. ### What You'll Do * Own onboarding for new B2B clients, ensuring a smooth, high-quality experience from day one * Manage and grow relationships across a portfolio of 40+ clients, acting as their primary point of contact * Identify expansion and upsell opportunities within the existing client base * Build and improve repeatable processes for customer success, onboarding, and operational workflows * Work hand-in-hand with the founders on product feedback loops, process improvements, and strategic client initiatives * Track key customer health metrics and proactively address churn risks * Contribute to internal tooling and documentation to support the team as it scales ### What We're Looking For **Required:** * Strong ownership mindset — you take initiative, operate autonomously, and follow through * Comfortable working in an early-stage, fast-moving environment with direct founder collaboration * Excellent communicator with the ability to build trust with B2B clients * Eligible to work in Germany **without visa sponsorship** * Able to work on-site in **Munich or Hamburg** (remote work is not available for this role) **Nice to have:** * 0–5 years of experience in customer success, operations, consulting, or a similar client-facing role * Background at a consulting firm (e.g. strategy, management, or tech consulting) or a B2B SaaS company * Familiarity with AI, content marketing, or SEO/AEO landscapes * Experience building or improving operational processes from scratch ### Compensation & Benefits * **Base salary:** €70,000 per year * **Equity:** 0.25–0.75% VSOP (virtual stock options), depending on profile and experience * Direct exposure to founders and meaningful strategic input from day one * High-growth trajectory with opportunity to build and lead a team over time ### Location * **On-site role** — based in Munich or Hamburg, Germany * Remote work is not available for this position * **Visa sponsorship is not available** — applicants must have the existing right to work in Germany Find [Jobs in Germany](https://www.arbeitnow.com) on Arbeitnow