Founding Operations & Customer Success Manager

### About the Role This is a rare opportunity to join a fast-growing AI-focused B2B SaaS company as their **first dedicated Operations & Customer Success hire**. You'll work directly alongside the founding team to onboard, support, and grow a portfolio of 40+ B2B clients across 14+ industries. The company builds an AI Visibility Content Engine that helps brands appear in AI-generated answers and overviews across leading platforms. You'll be foundational to how clients experience the product and how the team scales. ### What You'll Do * Own the end-to-end onboarding experience for new B2B clients, ensuring a smooth and value-driven start * Serve as the primary point of contact for a growing portfolio of clients, building strong relationships and driving retention * Identify client needs and translate them into actionable product feedback for the founding team * Develop and refine scalable processes for client communication, reporting, and success tracking * Collaborate closely with the founders on operations, tooling, and internal workflows as the company scales * Support upsell and expansion conversations by demonstrating product value and understanding client goals ### What We're Looking For ### Required: * 0–2 years of experience in customer success, operations, or a startup environment with a focus on onboarding and supporting B2B SaaS clients * Full professional fluency in both **German and English** * A proactive, ownership-driven mindset — comfortable in an early-stage environment where processes are still being built * Strong communication and organisational skills, with an ability to manage multiple client relationships simultaneously ### Nice to Have: * Familiarity with AI-focused or content-engine SaaS products (e.g. AEO, GEO, or SEO tooling) * Experience translating client feedback into concrete product improvement requests * Background at a consulting firm, growth-stage startup, or tech company in a client-facing role ### Compensation & Benefits * **Base salary:** €70,000 per year * **Equity:** 0.25–0.75% VSOP (virtual stock options), depending on profile and experience * **Visa sponsorship:** Not available ### Location This is an **on-site role** based in **Munich or Hamburg, Germany**. The team is split across both cities and you are welcome to join from either location. Originally posted on [Himalayas](https://himalayas.app)