Freight Brokerage Account Manager

**Job Title:** Freight Brokerage Account Manager **Department:** Operations Support **Job Status:** Exempt **Compensation:** **Direct Reports:** No **COMPANY OVERVIEW** CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us! **JOB TITLE:** Freight Brokerage Account Manager **DEPARTMENT:** Operations Support **JOB STATUS:** Exempt **SALARY RANGE:** $50,000-$60,000 (Depending on skills and knowledge) **LOCATION:** Phoenix, AZ - _open to remote_ **REPORTS TO:** Logistics Manager **DIRECT REPORTS:** No The Freight Brokerage Account Manager is responsible for managing and growing a portfolio of customer accounts while executing day-to-day freight brokerage operations. This position will manage the full customer lifecycle, including prospecting, onboarding, pricing, carrier procurement, and load execution.    **ESSENTIAL JOB DUTIES**  * Prospect and onboard new customers through calls, email, and networking.   * Identify opportunities to expand wallet share within existing accounts.   * Provide competitive pricing and solutions aligned with customer needs.   * Source and secure reliable carrier capacity to cover customer freight.   * Negotiate rates with carriers to maximize margin while ensuring service.    * Build and maintain a network of trusted carrier partners.   * Develop and manage relationships with new and existing customers and shipper accounts.   * Track and trace loads, proactively communicating updates to customers.   * Manage shipments from tender through delivery, ensuring on-time performance.   * Resolve service issues quickly and professionally.   * Ensure all loads are accurately entered and maintained in the Transportation Management System (TMS).   * Manage load-level profitability and meet margin expectations.   * Stay informed about market conditions and adjust pricing strategies accordingly.   * Ensure accurate documentation, billing, and compliance with Company processes.   * Other duties as assigned.  **MINIMUM REQUIREMENTS**  * Bachelor’s degree in Business Administration, Logistics, or other industry-related field preferred.    * Prior experience with industry load board platforms (DAT, Truck Stop) is preferred  * Well-developed interpersonal skills. Ability to get along with diverse personalities.   * Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills.  * Extensive knowledge of the principles, procedures, and best practices in the industry.  **BENEFITS:**  * Medical, Vision, Dental, Supplemental, and Life Insurances available.  * Paid time off, paid holidays, paid community volunteer time  * 401k retirement plan   #Sales