French Bilingual – Evergreen Posting

Career Opportunity ================== Role Title ---------- French Bilingual – Evergreen Posting Purpose of role --------------- Foresters Financial believes superior performance helps us drive innovation and customer service excellence. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the needs of our employees. Job Description --------------- **Key Responsibilities:** * Answer inbound service-related calls regarding all aspects of doing business with Foresters Financial and Foresters Financial activities. Conduct follow up calls as needed. * Prioritize the customer relationship at all times by listening and responding with empathy * Provide the highest level of customer service and facilitate all actions necessary through collaboration with multiple business areas, including research and follow up to positively satisfy customer needs * Maximize opportunities to evolve the customer relationship by providing excellent customer service and promoting the benefits of being a Foresters member **_Here are a few roles we are hiring for:_** •         Bilingual Member Service Representative (1-year contract) •         Bilingual Claims Administrator •         Bilingual New Business Administrator •         Bilingual Verification Specialist •         Bilingual Case Manager •         Bilingual (FR) Customer Service Representative, Administrative Support •         Bilingual (FR) Client Support Representative L1 **Key Qualifications:** * 3-5 years of customer service experience with a passion for service excellence is an asset. * Previous inbound contact center experience is an asset. * Proficient in English and French (verbal and written) to effectively communicate with internal and external customers/partners and vendors is required * Ability to meet tight timelines under pressure while delivering quality service * Technical/analytical skills within established systems, standards, and clearly defined procedures within in a structured job environment * College Diploma or University Degree an asset #LI-Hybrid **Equal Opportunity Employment and Inclusion –** _at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves._ _Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [[email protected]](mailto:[email protected]) in advance of your appointment._ _Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team._