Front Desk Agent

Hourly Rate: $30.60 **Hourly Wage: $30.60** Are you looking for a place where meaningful moments are made together?   At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a **Guest Services Agent** at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.  **Where great benefits lead to a life fulfilled.**  * Competitive Pay  * Medical/Dental/Vision/401K opportunities  * Travel discounts  * Credit Union Membership  * Tuition Reimbursement  * Professional Counseling & Family Support  * Growth and Development Opportunities  * \*Benefit Eligibility will vary by position      **Site Specific Perks:**   * Free on-site employee parking  * Complimentary breakroom amenities, coffee & tea  * Discounts to onsite food outlets  * Company branded attire for outdoor associates  * Celebratory Luncheons  * Discounted theme park tickets  * Local restaurant discounts  * Community service opportunities   **As a Guest Services Agent, a typical day will include:** **(Overnight)** * Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.  * Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.   * Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.)  * Follow up with Owner/guests to ensure their requests or problems have been met to their satisfaction.   * Answers telephone calls and routes calls to the proper department as applicable.     * May be asked to assist with bellman and runner duties depending on facility or location.  **Guest Experience and Company Standards**  * Welcome and greet guests and anticipate and address their needs.  * Interact with colleagues and guests professionally and promptly.  * Contribute to team goals.  * Always follow company policies and safety procedures.  **To Become a Guest Services Agent at AAH:**   * Available to work various shifts, holidays, and both weekend days.  * Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.  * Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.  * Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.     Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.