Front Desk Agent

Hourly Rate: $25.00 Targeted Application Deadline: 08/23/2026 Are you looking for a place where meaningful moments are made together?   **Hourly Wage:** $25.00 **Shift:** 1st/2nd; must be available to work weekends and holidays **Position type:** Full Time At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a **Guest Services Agent** at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.  **Where great benefits lead to a life fulfilled.**  * Competitive Pay  * Medical/Dental/Vision/401K opportunities  * Travel discounts  * Credit Union Membership  * Tuition Reimbursement  * Professional Counseling & Family Support  * Growth and Development Opportunities  * \*Benefit Eligibility will vary by position  **Site Specific Benefits:** Site Specific Benefits • Free On-Site Parking   • Discounted meals  • Department celebrations  • Associate Appreciation Week  • Monthly associate recognition and reward programs  **As a** **Guest Services Agent****, a typical day will include:**   * Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.  * Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.    * Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)  * Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.   * Answers telephone calls and routes calls to the proper department as applicable.     * May be asked to assist with bellman and runner duties depending on facility or location.  **Guest Experience and Company Standards**  * Welcome and greet guests and anticipate and address their needs.  * Interact with colleagues and guests professionally and promptly.  * Contribute to team goals.  * Always follow company policies and safety procedures.  **To Become a** **Guest Services Agent** **at HVC:**   * Available to work various shifts, holidays, and both weekend days.  * Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.  * Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.  * Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.   * Specific job duties may differ by property, size of team, or facility.  We are committed to providing associates with benefits including: * Medical/Dental/Vision Insurance (HSA & FSA available) * Paid Time Off * Paid Sick Leave per Colorado law * Paid Holidays/Paid Floating Personal Days * 401(k) Retirement Savings Plan * Employee Stock Purchase Plan * Group Life/Disability Insurance * Tuition Reimbursement * Employee Assistance Program * Travel Discounts, including a family and friends’ rate Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.