Front Desk Agent

Hourly Rate: $34.18 Hourly Wage: $34.18 **Job Duration: Employment will end on or prior to 2/28/2027** Are you looking for a place where meaningful moments are made together?   At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a **Guest Services Agent** at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.  **Where great benefits lead to a life fulfilled.**  * Competitive Pay  * Medical/Dental/Vision/401K opportunities  * Travel discounts  * Credit Union Membership  * Tuition Reimbursement  * Professional Counseling & Family Support  * Growth and Development Opportunities  * \*Benefit Eligibility will vary by position  **Site Specific Perks:**   * Celebratory Luncheons   * Complimentary work shoes  * Free bus pass  * On-site free parking   * 40% discount to onsite food outlets  * Company branded attire for outdoor associates   * Community service opportunities  * Sustainability awards - LEED certified & Audubon Green Lodging    **As a** **Guest Services Agent****, a typical day will include:** **(Overnight)** * Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.  * Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.    * Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)  * Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.   * Answers telephone calls and routes calls to the proper department as applicable.     * May be asked to assist with bellman and runner duties depending on facility or location.  **Guest Experience and Company Standards**  * Welcome and greet guests and anticipate and address their needs.  * Interact with colleagues and guests professionally and promptly.  * Contribute to team goals.  * Always follow company policies and safety procedures.  **To Become a** **Guest Services Agent** **at HVC:**   * Available to work various shifts, holidays, and both weekend days.  * Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.  * Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.  * Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.   * Specific job duties may differ by property, size of team, or facility.  Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.