Front Desk Agent

Hourly Rate: $19.30 **Regular Full-time Position** **Shift:1st/2nd: Must be available weekends and holidays** **Hourly Wage: $19.30** Are you looking for a place where meaningful moments are made together?   At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a **Guest Services Agent** at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.  **Where great benefits lead to a life fulfilled.**  * Competitive Pay  * Medical/Dental/Vision/401K opportunities  * Travel discounts  * Credit Union Membership  * Tuition Reimbursement  * Professional Counseling & Family Support  * Growth and Development Opportunities  * \*Benefit Eligibility will vary by position  **Site Specific Perks**  * Discount off meals at independent restaurant, Havana 1957 (located inside building)  * Work shoe credit through Shoes for Crews twice a year   * Bi-annual team building events   * Associates receive $1 for every qualified guest activated and sent to marketing desk for “welcome gift” or $5 for any qualified guest who agrees to attend a sales presentation   * Quarterly celebrations, Associate/Leader of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week  * Guest Satisfaction Survey awards if department specific goals are met (up to $50 a month)  * Complementary parking in South Beach  **As a** **Guest Services Agent****, a typical day will include:**   * Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.  * Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.    * Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)  * Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.   * Answers telephone calls and routes calls to the proper department as applicable.     * May be asked to assist with bellman and runner duties depending on facility or location.  **Guest Experience and Company Standards**  * Welcome and greet guests and anticipate and address their needs.  * Interact with colleagues and guests professionally and promptly.  * Contribute to team goals.  * Always follow company policies and safety procedures.  **To Become a** **Guest Services Agent** **at MVW:**   * Available to work various shifts, holidays, and both weekend days.  * Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.  * Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.  * Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.   * Specific job duties may differ by property, size of team, or facility.  Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.