Front Desk Officer

**Job Description** **Responsibilities:** **Front Desk & Reception Duties** • Serve as the first point of contact for parents, students, and visitors. • Manage incoming calls, emails, and walk-in enquiries in a professional and friendly manner. • Maintain visitor records and ensure safeguarding and sign-in procedures are followed. • Receive and distribute mail, parcels, and internal correspondence. • Provide accurate information regarding school programmes, policies, and procedures. General Office Administration • Perform general administrative and clerical duties to support daily school operations. • Maintain and update student records in the school data management system (iSAMS). • Ensure accurate and timely data entry into iSAMS and other relevant systems. • Oversee Bookshop operations, including stock monitoring, sales coordination, and inventory tracking. • Manage the issuance and tracking of Student ID cards for new students. • Process and issue Parent ID cards for new parents as part of the onboarding process. • Assist with document preparation, filing, reporting, and record-keeping. • Maintain confidentiality of all student and parent information. Admissions & Onboarding Support • Respond to admissions enquiries via phone, email, and walk-ins. • Assist in processing application documents and maintaining accurate admissions records in iSAMS. • Support the onboarding process for new families, ensuring documentation is complete and systems are updated. • Lead and coordinate admissions and recruitment events — including school tours, open days, trial classes, educational fairs, roadshows, and promotional activities to drive enrolment growth and enhance the school’s brand presence. • Assist with tracking admissions data and generating basic reports when required. Others • The duties above are neither exclusive nor exhaustive and the post holder may be required to carry  out appropriate duties within the context of the job, skills and grade. **ISP Principles** **Begin with our children and students**. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately. **Treat everyone with care and respect**. We look after one another, embrace similarities and differences and promote the well-being of self and others. **Operate effectively.** We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community. **Are financially responsible.** We make financial choices carefully based on the needs of the children, students and our schools. **Learn continuously.** Getting better is what drives us. We positively engage with personal and professional development and school improvement. **ISP Commitment to Safeguarding Principles** ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history. **ISP Commitment to Diversity, Equity, Inclusion, and Belonging** ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.