Front Desk Operations Supervisor

Hourly Rate: $27.00 Are you looking for a place where meaningful moments are made together?   **Shift:** 2nd; must be available to work weekends and holidays **Position type:** Full Time **Hourly Wages:** $27.00 At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a **Front Desk Ops Supervisor** at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.  **Where great benefits lead to a life fulfilled.**  * Competitive Pay  * Medical/Dental/Vision/401K opportunities  * Travel discounts  * Credit Union Membership  * Tuition Reimbursement  * Professional Counseling & Family Support  * Growth and Development Opportunities  * \*Benefit Eligibility will vary by position  **Site Specific Perk :** * Free Parking * Department celebrations * Associate Appreciation Week * Monthly associate recognition and reward programs * Discounts on local food, fitness, recreation * Seasonal Retention Bonus **As a Front Desk Ops Supervisor, a typical day will include:**  * Processes all guest check-ins, verifies guest identity, and form of payment, assigns rooms, and activates/issues room keys.  * Accommodates guest requests, contacting appropriate staff if necessary.   * Follows up to ensure requests have been met.  * Compiles and reviews daily reports/logs/contingency lists.   * Answers, records, and processes all guest calls, requests, questions, or concerns.   * Secures valid forms of payment (e.g., credit card, cash) before issuing room keys.   **Guest Experience and Company Standards**  * Welcome and greet guests and anticipate and address their needs.  * Interact with colleagues and guests professionally and promptly.  * Contribute to team goals.  * Always follow company policies and safety procedures.  **To Become a Front Desk Ops Supervisor at HVC:**   * Available to work various shifts, holidays, and both weekend days.  * Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.  * Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.  * Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.