Front End Developer

**Job Description:** **Job Description: Managed Services Front-End Engineer** **Position Overview** We are looking for an experienced, detail-oriented, and service-driven **Managed Services Front-End Engineer** with strong expertise in **Salesforce Commerce Cloud (SFCC)** and hands-on experience with **Storefront Reference Architecture (SFRA)**. In this role, you will be responsible for supporting, enhancing, and optimising high-performance, scalable, and visually engaging eCommerce storefronts for enterprise clients. You will work within a managed services environment, handling front-end development, production support, issue resolution, minor enhancements, performance improvements, and ongoing platform maintenance. The ideal candidate should have strong technical skills in SFCC front-end development, a customer-first mindset, excellent troubleshooting capabilities, and the ability to work in a dynamic environment with defined SLAs and shifting priorities. **Key Responsibilities** **SFRA-Based Front-End Development** * Build, customize, and maintain modular, reusable front-end components using the **SFRA framework**. * Customize and extend SFCC templates using **ISML, JavaScript, jQuery, SCSS, Page Designer**, and other front-end assets. * Translate UI/UX designs into responsive, interactive, pixel-accurate, and visually consistent web interfaces. * Use the **Bootstrap framework** to deliver mobile-first and responsive eCommerce experiences. * Integrate UI components from established design systems while ensuring scalability and maintainability. * Maintain visual consistency, usability, and reusability across all customer-facing pages. * Ensure cross-browser compatibility across major browsers and devices. * Follow accessibility standards including **WCAG** and **ADA** guidelines. **Managed Services, Support, and Maintenance** * Provide front-end support for SFCC-based eCommerce platforms in a managed services model. * Investigate, troubleshoot, and resolve production issues related to UI, templates, styling, scripts, responsiveness, and page rendering. * Work on incident tickets, service requests, change requests, and minor enhancements within agreed SLAs. * Perform root cause analysis for recurring front-end issues and recommend long-term fixes. * Support regular deployments, hotfixes, releases, and post-deployment validations. * Monitor and improve front-end performance, usability, and customer experience. * Collaborate with client teams and internal stakeholders to clarify issues, provide updates, and ensure timely resolution. * Maintain clear documentation for fixes, enhancements, known issues, and technical changes. **Collaboration, Standards, and Quality Control** * Work closely with UX/UI designers, back-end developers, QA engineers, business analysts, and client stakeholders. * Participate in requirement discussions, impact analysis, and technical solutioning for front-end changes. * Support code reviews and ensure adherence to SFRA and front-end development best practices. * Mentor junior developers and help improve overall code quality within the team. * Follow coding standards, version control practices, release processes, and change management guidelines. * Ensure all front-end deliverables are tested for responsiveness, accessibility, browser compatibility, and performance. **Technical Responsibilities** * 4–7 years of experience in front-end development. * Minimum 2–3 years of hands-on experience with **Salesforce Commerce Cloud**, preferably using **Storefront Reference Architecture**. * Strong command of **HTML5, CSS3, SCSS, JavaScript ES6+, jQuery**, and component-based development. * Proficiency in **ISML templates, SFRA architecture, Page Designer**, and JavaScript controllers. * Experience in building responsive and mobile-first interfaces using **Bootstrap**. * Knowledge of JavaScript frameworks such as **React** is preferred. * Strong understanding of SFCC cartridges, templates, scripts, content slots, assets, and storefront customization. * Experience with front-end performance optimization techniques such as: * Lazy loading * Code splitting * Image optimization * Critical CSS management * Minification and bundling * Proficiency in **Git** for version control and collaborative development. * Experience with **Webpack, NPM**, and front-end build tools. * Ability to troubleshoot complex front-end issues across devices, browsers, and environments. * Experience working with third-party integrations, analytics tags, payment widgets, marketing tools, and personalisation components is a plus. * Understanding of Agile delivery, ticketing tools, and support workflows such as **Jira, ServiceNow, Azure DevOps**, or similar platforms. **Core Competencies** * Strong analytical and problem-solving skills with the ability to debug complex issues quickly. * Excellent communication and interpersonal skills. * Ability to work effectively with cross-functional and distributed teams. * Strong ownership, accountability, and commitment to quality. * Ability to manage multiple tickets, priorities, and deadlines in a fast-paced managed services environment. * Customer-focused mindset with a commitment to service excellence. * Proactive approach to identifying risks, performance issues, and improvement opportunities. * Ability to mentor peers, share knowledge, and contribute to team capability building. * Detail-oriented with a strong focus on maintainable and scalable code. **Preferred Qualifications** * Salesforce Commerce Cloud experience in a managed services or production support environment. * Salesforce JavaScript Developer Certification is a plus. * Experience with **Headless Commerce** architectures or **Progressive Web App** frameworks. * Familiarity with SFCC Business Manager configuration. * Experience supporting international eCommerce websites across multiple locales and currencies. * Knowledge of SEO best practices for eCommerce storefronts. * Experience with accessibility testing tools and performance audit tools such as Lighthouse. * Immediate joiners or candidates with short notice periods will be preferred. **Qualifications** * BE / B.Tech / MCA or equivalent technical qualification. * Proven experience working with **Salesforce Commerce Cloud**. * Strong front-end development background with hands-on experience in SFRA. * Proficient in troubleshooting issues related to Salesforce configuration, customizations, integrations, and storefront behavior. * Ability to adapt to a dynamic and fast-paced environment with shifting priorities. * Experience working with Indian and global clients in an Agile or managed services delivery model will be an advantage. **Good to Have** * Exposure to eCommerce domains such as retail, fashion, luxury, FMCG, consumer goods, or B2C commerce. * Understanding of CI/CD pipelines and deployment workflows. * Experience with monitoring tools, logging tools, and defect management processes. * Basic understanding of back-end SFCC development concepts. * Ability to contribute to continuous improvement initiatives, reusable component libraries, and support automation. **Location:** DGS India - Pune - Indiqube Orchid **Brand:** Merkle **Time Type:** Full time **Contract Type:** Permanent