Full Sail Support L

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding! The main responsibilities of the Full Sail Support I position will be to provide support through phone conversations, face-to-face interactions, and data processes to all Full Sail University divisions. This is an entry-level customer service position. \*\*\*Positions are located on and worked from campus in Winter Park, Florida.\*\*\* **Essential Duties and Responsibilities:**   * Be a Full Sail University ambassador embracing our unique educational model, while maintaining the highest level of integrity, professionalism, and customer service * Perform front desk services in all student-facing areas  * Provide excellent customer service by engaging with callers to assess which department will best service the callers needs * Make outbound calls to current or potential students to discuss their status with Full Sail University and transfer to the appropriate division for follow up * Support data management projects as necessary * Support Live Chat and Social Media teams as required * Provide communications support to Full Sail Security and Operations  * Provide support for Full Sail monthly touring initiatives   * Monitor/reply to all email communication * Contribute to the overall success of the department and Full Sail University by performing all other duties as assigned by leadership  **Other Responsibilities:** * Adhere to policies and procedures of Full Sail University * Maintain strict confidentiality of company and personnel information * Demonstrate a strong commitment to the mission and values of the organization * Adhere to company attendance standards * Perform other duties as assigned  **Competencies:**  * Ability to interact with staff at all levels in a fast-paced environment  * Ability to provide excellent customer service with a polite, professional demeanor * Ability to multi-task and work independently * Detail-oriented * Excellent communication skills are a must (both written and verbal) * Multi-tasking skills are needed as all Full Sail Support staff are required to answer phones, while navigating through computer system, as well as greeting and assisting guests (almost simultaneously) **Education and/or Experience:**  * Bachelor’s Degree preferred but not required * Administrative/Clerical/Reception experience preferred **Computer/Equipment Skills:** * Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook * Familiarity with using multi-line phone systems is preferred * Ability to type between 35-40 WPM **Environmental Factors/Physical Demands:** Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds. Full Sail is an Equal Opportunity Employer.