Funeral Director Associate

Our associates celebrate lives. We celebrate our associates. Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs. Ensures customer needs are addressed. **Job Responsibilities**          * Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures * Adheres to all Company and Regulatory requirements * Cares for the deceased in a respectful manner while performing a variety of tasks which may include: * Removals and transfers * Lifting of deceased human remains * Dressing and casketing * Coordinating and assisting with funeral service and visitation * Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families * Setting of chairs and the removal, proper care and storage of these items * Removals and transfers * Assists with funeral services by: * Coordinating the parking of cars * Ushering * Driving funeral vehicles * Assisting at chapel and church services * Assisting at the cemetery * Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families * Setting up chairs and the removing, properly caring for and storing of these items * Participating at special functions * Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of: * Documentation * Stationery * Information on insurance, health benefits and pension, * Pre-arrangements for next of kin * Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry * Assists with general office duties such as preparing reports as needed * Assists with the maintenance of vehicles, the facility and property; receive caskets and other funeral home supplies as well as place into inventory and carrying out any other responsibilities that may be reasonably delegated by management  * Answering phones, preparing reports as necessary and participating in staff meetings * Performs other duties as assigned **Minimum Requirements** **Education** * High School diploma or general equivalency degree (or diploma) * Currently enrolled in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science **Experience** * Typically requires 6 months of previous work experience in a customer service role **Knowledge, Skills and Abilities** * Good driving record and valid driver’s license * Previous customer service and/or sales experience would be a definite asset * Knowledge of computers and some software would be an asset, or willingness to learn * Above average communication skills * High level of compassion and integrity * Problem solving skills * Ability to multi task and set priorities * Detail oriented * Professional and team player **Work Conditions** Work Environment ---------------- * Work indoors and outdoors during all seasons and weather conditions * Limited amount of local and/or multiple location traveling required * Professional Dress is required when in contact with families  Work Postures ------------- * Frequent, continuous periods of time standing, up 6 hours per day * Sitting continuously for many hours per day, up to 6 hours per day * Climbing stairs to access buildings frequently Physical Demands ---------------- * Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage * Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally; push/pull up to 200 pounds Work Hours ---------- * Working beyond “standard” hours as the need arises * Travel up to 25% **Compensation :** * 19.45 Postal Code: M6E 1B1 Category (Portal Searching): Operations Job Location: CA-ON - Toronto