Gaming Support - T2 Ticket Cs

**We Could Use Someone Like You in Our Crew.** ============================================== Our client is a global gaming, media, and toy brand company. If you are a primary **Polish** speaker, a gamer, follow pop culture, highly skilled in customer support, and looking for a remote gig, this is for you! Agents will provide Tier 2, ticket-only support for multiple games and services. Responsibilities include attending client meetings, documenting bugs in issue-tracking software, and performing in-game testing. Support is conducted exclusively through Zendesk and involves a highly complex project with extensive documentation and workflows. Translation services may be required. This is a Tier 2 role with a strong emphasis on technical issue resolution and fast, professional communication with the client. **Commitment:** 30 hours/week **Schedule:** 24/7 Flexible but a wide spread throughout the week Holidays and weekends as needed **Orientation/Start Date:** September 7, 2026 onwards **What to Expect and What We're Looking For:** * Client expects white glove service replying to customers that is thorough, extremely high attention to detail * Must pay very close attention to all the details provided by the customer. * High expectation of keeping oneself up to date with changes in information each shift as information updates frequently. * This is a fast paced environment and the ideal candidate must be motivated to search for information and have the initiative to do their research prior to replying. * Tier 2 with heavy focus on technical issues and quick, professional responsiveness to client communication.