General Manager

Our associates celebrate lives. We celebrate our associates. Manage the daily operations of a single Cemetery location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations. **JOB RESPONSIBILITIES** **Financial Management** * Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals * Accountable for monitoring and achieving annual financial goals * Approve expenditures and invoices including overtime **Operations** * Manage the daily activities ensuring on-time services * Assure the location’s operating practices comply with applicable federal and state regulations and Company policies * Establish location goals and priorities * Effectively present and communicate Company and Market strategies, values, and goals to staff * Manage frontline supervisor’s responsibilities, expectations, and accountabilities * Collaborate with local Management for resource sharing, ideas, and business or operational enhancements * Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements * Ensure the maintenance of buildings, facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture **People Development** * Develop a strong, trusting, and reliable team * Understand team members’ career aspirations and provide assignments to develop skills and or close gaps * Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration * Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations * Collaborate with Human Resources and Market Leadership for recruiting and retention **Other** * Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company * Develop and or implement plans to improve customer satisfaction index and on-line community reviews **MINIMUM REQUIREMENTS** **Education** * High school diploma or equivalent * Technical schooling diploma or Mortuary Science preferred **Experience** * Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities * Minimum (2) years of experience managing people or projects * Budgeting and expense control experience strongly preferred **Knowledge, Skills and Abilities** * Ability to work evenings and weekends * Financial and business acumen * Proficient in MS Office suite * Excellent customer service skills * Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers Postal Code: 00680 Category (Portal Searching): Operations Job Location: US-PR - Mayaguez