German Team Leader - Cs

Job Title: German Team Leader - CS Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **Essential Functions/Core Responsibilities** * Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements * Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly * Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment * Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations * Communicate expectations to employees and provide timely updates * Provide subject matter expertise in handling escalated customer calls as needed * Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities * Stay current on internal work processes, policies and procedures. Attend required manager development training * Promote the Concentrix values through both behavior and attitude, including being an advocate for team members **Candidate Profile** * **Proven experience as a Team Leader/Supervisor is required** * **Experience within the BPO sector is required** * Highly motivated individual with skills to develop and coach team members to achieve performance expectations * Work well under pressure and follow through on items to completion * **Strong communication skills, both written and verbal in English (B2 level or above) and German (C1 level or above)** * Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable * Ability to mentor, coach and provide direction to a team of employees * **Willingness to work a flexible schedule Monday-Sunday in hybrid model between 8am-11pm on rotational shifts** **Why Choose Us?** * **Stable Future:** Secure your career with an indefinite contract and enjoy 14 salaries per year. * **Financial Growth:** Competitive remuneration and monthly performance bonuses. * **Everyday Benefits**: Daily meal vouchers with Up Hellas Mastercard. * **Health Coverage:** Additional health package. * **Global Career Pathways**: Opportunities for international career advancement. * **Vibrant Community:** Participate in exciting employee events and enjoy our lively culture. * **Wellness Focus:** Access a free gym and wellness activities, and unwind at our rooftop cinema with Acropolis views. Location: GRC Athens - Ilia Iliou 51 Language Requirements: Time Type: Full time