Global Field Services Director

**Job Title:** Global Field Services Director **Job Description:** The Role: We are seeking a Global Field Services Director to join our team. This role leads global field service delivery through regional/service leaders to deliver safe, scalable, and high-performing on-site service in semiconductor fab environments. The Director translates business strategy into a global service operating model, sets multi-year targets, and is accountable for performance, customer outcomes, and budget across regions. What You’ll Do: * Direct the global field service strategy and operating model for a semiconductor installed base through regional/service leaders. * Establish global and regional objectives and scorecards and lead standardized operating reviews to drive execution. * Partner with Business Units, Product/Service Product Management, Sales/Key Account teams, Quality, Engineering, Operations and Supply Chain to align priorities, govern escalations, and close systemic issues impacting customers. * Own the service commercial rhythm with regional leaders to grow profitable service revenue while improving customer outcomes. * Drive global parts/spares strategy and planning in partnership with Operations to support fab uptime commitments. * Ensure field readiness for new product introductions and changes (service plans, training/certification, tools, documentation, safety/cleanroom protocols, design for service feedback into design). * Establish global training, qualification, and knowledge-sharing standards (playbooks, technical forums, lessons learned) to enable consistent execution across regions and shifts. * Develop organizational capability by leading and developing leaders; build succession plans, strengthen performance management, and scale best practices across regions. * Drive operational excellence using standard methods (lean/CI) and a global KPI framework; identify systemic constraints and execute cross-functional improvements that reduce downtime and improve customer experience. * Ensure governance for service management systems, including data integrity, compliance to required processes, and adoption across regions. * Own the voice-of-customer loop for services; translate field and key account insights into corrective actions, service playbook updates, and product/serviceability improvements. * Create a culture focused on lean practices to maximize service delivery efficiency and responsiveness. * Lead strategic and tactical planning for the field services organization. * Create measurable and realistic global and regional performance targets in conjunction with service leadership and regional sales teams. * Provide resource planning including headcount, budgeting and inventory consistent with overall growth and regional objectives. * Interface with service product management and BU leadership to develop field requirements and implementation plans for new services and products. * Support the escalation process for customer issues. * Monitor and drive improvements in escalation response and resolution time. * Provide leadership in resolving high priority or ongoing escalations, communicating with QA, engineering, manufacturing and BU leadership as required. * Present voice of customer feedback to business units and operations on product quality, delivery and performance issues. * Align with global EHS organization to continually monitor and improve safety practices. What We Seek: * Bachelor’s degree required (Engineering, Operations, or related); advanced degree preferred or equivalent experience. * 10+ years of progressive leadership in field service/service operations for semiconductor capital equipment, sub-fab systems, or mission-critical fab support (including leading managers/leaders across regions). * Strong operating discipline with service systems of record (ERP/CRM/service management), installed base data, and analytics/dashboarding to manage performance at scale. * Demonstrated ability to lead across cultures and geographies and communicate effectively with executive stakeholders, key accounts, and internal cross-functional partners. * Service-commercial acumen: experience influencing/owning budgets, forecasting, and service contract strategy () and partnering with Sales to win and retain business. Outstanding Candidates Will Have: * Deep understanding of semiconductor fab operations and service expectations. * Proven escalation leadership with top semiconductor customers, including executive communications and structured problem-solving (RCA/8D) with Quality and Engineering. * Experience driving reliability and serviceability improvements using field and feeding insights into product roadmaps. * Strong knowledge of EHS and compliance requirements relevant to semiconductor fab environments (customer safety programs, permits, contractor requirements) and experience building a safety-first field culture. Physical & Work Requirements: * Ability to travel frequently, including internationally. * Comfortable working in diverse environments (industrial sites, customer facilities, outdoor settings). * Ability to lift equipment and perform physically demanding tasks as required in field settings. Compensation: Pay range for this position is $167,000 to $250,000 with pay commensurate on the candidate's experience.