Global IT Service Delivery Manager

Corporate At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. **Job Summary** The Service Delivery Manager independently manages intake, triage, and delivery coordination for undefined or cross-functional IT initiatives within the Project LITE framework. This role serves as a primary point of contact for business stakeholders and ensures alignment between delivery execution and ITIL-based service management practices. **Essential Functions** * Own end-to-end intake and triage for assigned Project LITE requests. * Act as the primary liaison between business stakeholders and Global IT teams. * Facilitate requirement gathering, discovery sessions, and impact assessments. * Coordinate delivery plans, timelines, dependencies, and risks across teams. * Apply ITIL-based practices to support change, incident, problem, and service request processes. * Ensure service readiness and operational transition for delivered initiatives. * Maintain pipeline accuracy and produce regular stakeholder reporting. * Identify process improvement opportunities and contribute to standardization efforts. **Required/Preferred Education and Experience** * 4-6 years 4–6 years of experience in IT service delivery, ITSM, or operations roles. required * Hands-on experience with ServiceNow or equivalent ITSM platforms. required * Proven experience coordinating cross-functional IT initiatives. required * ITIL V4 Foundation certification required. Required **Knowledge, Skills and Abilities** * Strong stakeholder management and communication skills. * Ability to manage multiple workstreams independently. * Practical application of ITIL service delivery practices. * Experience navigating ambiguous or undefined demand. * Solid analytical and problem-solving abilities. ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.