Global Network & Sase Run Engineer

Permanent Regular Job Description: Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. We are looking for a Lead Network & SASE RUN Expert to strengthen our Global Network & SASE Operations. This role is responsible for Level 3 (L3) RUN activities, ensuring the stability, performance, and security of our global network and SASE platforms. The position acts as a technical escalation point, driving resolution of complex incidents, improving operational excellence, and contributing to continuous service improvement across regions. **Job Title:** ============== **Europe Lead Network & SASE RUN Engineer** **Location:** Issy-les-Moulineaux (Partly Remote possible) **Type:** Full-time **Language:** English (mandatory) **Experience:** Senior / Expert **Role Overview** ================= We are looking for a **Lead Network & SASE RUN Expert** to strengthen our Global Network & SASE Operations. This role is responsible for Level 3 (L3) RUN activities, ensuring the stability, performance, and security of our global network and SASE platforms. The position acts as a technical escalation point, driving resolution of complex incidents, improving operational excellence, and contributing to continuous service improvement across regions. **Key Responsibilities** ======================== ### **L3 Operations & Incident Management** * Act as the primary escalation point (L3) for complex incidents and service requests. * Lead advanced troubleshooting and root cause analysis (RCA) for network and SASE issues. * Ensure timely resolution aligned with SLA/MTTR objectives. ### **Network & SASE Operations** Operate and support global network infrastructure, including: * Cloud Networking (Azure): VNet, Application Gateway, Load Balancer, ExpressRoute, VPN Gateways * Security: Palo Alto NGFW * SASE: Zscaler ZIA / ZPA (policy, access, troubleshooting) * Core Services: DNS, IPAM ### **Operational Excellence & Continuous Improvement** * Identify recurring issues and drive permanent fixes with engineering teams. * Contribute to automation initiatives (reducing manual operations). * Optimize network performance and ensure proactive monitoring and alerting. ### **Governance & Processes** * Ensure strict adherence to ITIL processes (Incident, Problem, Change). * Maintain high-quality technical documentation, runbooks, and knowledge base. * Support global standards enforcement and alignment with intetnal policies. ### **Collaboration & Support** * Work closely with Global Network, Security, Cloud Architecture, and regional teams. * Support major changes, deployments, and critical events. * Participate in on-call rotation for critical incident coverage. **Required Skills & Experience** ================================ ### **Technical Expertise** * Strong networking fundamentals: TCP/IP, BGP, OSPF, routing & switching, SD-WAN * Cloud networking (Azure): VNet, NSG, Load Balancer, ExpressRoute, VPN * Security: Palo Alto firewalls (advanced operations) * SASE: Zscaler ZIA / ZPA * Core services: DNS and IPAM ### **Operational Skills** * Strong experience in L3 support in enterprise environments * Proven ability to handle critical incidents under pressure * Solid understanding of ITIL (v3/v4) ### **Soft Skills** * Strong analytical and troubleshooting mindset * Clear communication and stakeholder management * Ability to work in a global, multi-region environment **Preferred Qualifications** ============================ * Certifications (one or more): Cisco CCNP / CCIE Palo Alto PCNSE Microsoft Azure Network Engineer Zscaler ZCCP / ZCP ITIL v4 * Experience in global enterprise environments * Previous role as Lead / Senior L3 Engineer **What We Offer** ================= * A key role in global Network & SASE operations * Exposure to cutting-edge cloud and Zero Trust technologies * Opportunity to shape and improve global operational practices * A collaborative, international environment